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- Tasks: Enhance customer experiences by resolving banking queries and educating on digital services.
- Company: Join Teleperformance Ltd, a leader in customer service for Virgin Money.
- Benefits: Enjoy extensive holiday, career development, and employee welfare support.
- Other info: Full-time, in-office role with great opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Excellent communication skills and a positive attitude towards teamwork.
The predicted salary is between 24000 - 30000 £ per year.
Teleperformance Ltd is seeking a Customer Expert in Glasgow to enhance customer experiences for Virgin Money. You'll be taking inbound calls, resolving banking queries, and educating customers on digital services.
The role offers a full-time permanent position with no work from home options and requires excellent communication skills, flexibility, and a positive attitude towards collaborative teamwork.
Benefits include extensive holiday, career development opportunities, and employee welfare support.
Banking Customer Advisor – In-Office, Glasgow employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Advisor – In-Office, Glasgow
✨Tip Number 1
Get to know the company! Research Teleperformance and Virgin Money to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about enhancing customer experiences, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready for situational questions! Think about how you would handle various customer scenarios, especially when it comes to resolving banking queries. Prepare some examples from your past experiences that highlight your problem-solving abilities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role. Plus, you’ll find more tips and resources to help you along the way!
We think you need these skills to ace Banking Customer Advisor – In-Office, Glasgow
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about enhancing customer experiences, make sure your written application showcases your excellent communication skills. Use clear and concise language to demonstrate how you can effectively resolve banking queries.
Highlight Teamwork Experience: We love a positive attitude towards collaborative teamwork! In your application, share examples of how you've worked well in a team setting. This will show us that you're ready to jump into our vibrant work environment.
Be Flexible and Adaptable: Flexibility is key in this role, so let us know about times when you've adapted to changing situations or handled unexpected challenges. This will help us see how you can thrive in a dynamic banking environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your personality and skills in the way we love to see!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Before the interview, make sure you understand Virgin Money's services and values. Familiarise yourself with common banking queries and digital services they offer. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Communication Skills
Since this role involves taking inbound calls, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable with explaining banking concepts and resolving customer issues.
✨Emphasise Teamwork
Highlight your experience working in teams during the interview. Share specific examples of how you've collaborated with others to solve problems or improve customer experiences. This will demonstrate that you're a great fit for their collaborative environment.
✨Bring a Positive Attitude
A positive attitude can go a long way in customer service roles. Be prepared to discuss how you handle challenging situations and maintain a cheerful disposition. Employers love candidates who can uplift the team and enhance customer interactions!