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- Tasks: Help customers navigate digital banking services and resolve queries over the phone.
- Company: Join Virgin Money at Teleperformance, a leader in customer experience.
- Benefits: Competitive salary, 28 days holiday, career development, and employee welfare support.
- Other info: Enjoy discounts on holidays, utilities, and more!
- Why this job: Make a real difference in customers' lives while working with a supportive team.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 26436 - 26436 £ per year.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 7 July 2026
Salary: £26,436.80 per annum
Location: Glasgow Cuprum Building, Argyle Street, Glasgow – THIS IS NOT A WORK FROM HOME ROLE
Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
Training: 3 weeks
Contract: Full Time Permanent (40 hours per week)
Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- 3 year employment history check
PLEASE NOTE WE DO NOT ALLOW ANY TIME OFF/HOLIDAY REQUESTS WITHIN THE FIRST 8 WEEKS TO ALLOW FOR FULL TRAINING. PLEASE NOTE THAT WE WILL ALSO REQUIRE EVIDENCE OF ALL ADDRESSES IN THE LAST 5 YEARS.
What you’ll be doing:
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have:
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
Values we look for you to have:
- Process Excellence – Doing things well means something to you and you will always strive to improve on your work.
- Collaboration – You enjoy working with others and you like working as a team player.
- Communication – You can speak and write clearly and in a confident manner.
- Emotional Intelligence – You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness – You are able to be open to different ways of thinking and new ideas.
- Critical Thinking – You are able to think logically when making decisions.
- Solution Orientation – Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship – Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’d love you to have:
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits:
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
Something Extra:
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets – Up to 55% off
- Virgin Trains – 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
006 - Customer Service Representative - Virgin Money (CYBG) in Glasgow employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 006 - Customer Service Representative - Virgin Money (CYBG) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the job.
✨Tip Number 3
Show off your personality! When you're on the call, let your genuine enthusiasm shine through. Remember, it's all about building rapport with customers, so be yourself and engage with them.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details and can consider you for the role.
We think you need these skills to ace 006 - Customer Service Representative - Virgin Money (CYBG) in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your communication skills and any relevant experience in banking or customer service to show us you're the perfect fit!
Show Your Enthusiasm: Let your passion for helping customers shine through in your application. We love candidates who are genuinely excited about providing excellent service, so don’t hold back on expressing your enthusiasm!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you would handle various scenarios. Think about times you've resolved issues or helped customers in the past, as these examples will showcase your experience and problem-solving abilities.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and building rapport, just like you would with a customer.
✨Demonstrate Your Digital Savvy
Familiarise yourself with digital banking services and be prepared to discuss how you can help customers navigate these platforms. Showing that you have a digital-first mindset will align perfectly with what they’re looking for in a candidate.
✨Emphasise Teamwork and Collaboration
This role requires working closely with colleagues, so be ready to talk about your experiences in team settings. Highlight any instances where you’ve collaborated effectively to achieve a common goal, as this will demonstrate your ability to work well within their team-oriented culture.