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- Tasks: Manage customer queries via calls and emails, providing high-impact support.
- Company: Leading customer service provider in Glasgow with a strong reputation.
- Benefits: Competitive salary, savings discounts, and well-being resources.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in a Contact Centre and strong communication skills.
The predicted salary is between 26436 - 26436 £ per year.
A leading customer service provider in Glasgow is looking for a Customer Service Expert to manage incoming calls and emails, resolving customer queries. Candidates should have proven experience in a Contact Centre and the ability to work under pressure. Excellent verbal and written communication skills are essential.
The position offers various perks such as savings discounts and well-being resources, with a competitive salary of £26,436.80 per annum.
Glasgow Customer Service Pro – Flexible, High-Impact Support employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glasgow Customer Service Pro – Flexible, High-Impact Support
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving customer queries, try role-playing with a friend or family member. This will help you feel more confident when handling those tricky questions in the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those assessments. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace Glasgow Customer Service Pro – Flexible, High-Impact Support
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in a Contact Centre. We want to see how you've handled customer queries and worked under pressure, so give us the juicy details!
Nail That Communication: Since excellent verbal and written communication skills are key, take the time to craft your application carefully. Use clear language and make sure your personality shines through – we love a bit of flair!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Customer Service Expert role. Mention specific skills or experiences that relate directly to the job description, so we know you’re the perfect fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past, as this will show your experience and ability to work under pressure.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or using online resources to refine your responses.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and any recent news. This will not only help you tailor your answers but also demonstrate your genuine interest in the position and the organisation.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.