At a Glance
- Tasks: Help people navigate government support and make a real difference in their lives.
- Company: Join a vibrant team dedicated to serving the community during tough times.
- Benefits: Competitive salary, wellness resources, discounts, and career development opportunities.
- Other info: No weekend work, supportive environment, and excellent growth potential.
- Why this job: Be part of a rewarding role that directly impacts people's lives every day.
- Qualifications: Strong communication skills and a friendly, empathetic approach to customer service.
The predicted salary is between 24784 - 24784 £ per year.
Would you like to make a difference to someone’s life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you.
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.
Role: Telephone Customer Service Expert
Site: Tyne River House Gateshead, NE11 9SZ
Start Date:
Contract: Full-Time
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 (8-4 / 9-5 / 10-6) NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: £24,784.50
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
- As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
- You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
- You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail.
- Ability to establish excellent customer relationships in a fast-paced environment.
- A can-do attitude with the ability to interact with lots of different people.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- Experience of working within a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed and the ability to multi-task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
- Ability to work within a fast paced, challenging and rewarding environment.
What you get from us:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will be asked to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history, employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.
If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed.
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Expert - Gateshead onsite (Government Contract) employer: Teleperformance Ltd
Join our dedicated team at TP in Gateshead, where you can make a real difference in people's lives while enjoying a supportive and vibrant work culture. We offer competitive salaries, comprehensive benefits including mental health support and a cycle to work scheme, and opportunities for personal growth through our monthly wellbeing webinars and recognition awards. With no weekend or bank holiday shifts, this role provides a perfect balance between meaningful work and personal time.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert - Gateshead onsite (Government Contract)
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support people during tough times. This will help you connect your passion for helping others with their goals in the interview.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, try role-playing with a friend or family member. Focus on being friendly, professional, and empathetic – just like you would with customers.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle different situations, like a frustrated customer or someone needing urgent help. This will show you're ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Customer Service Expert - Gateshead onsite (Government Contract)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see that you’re genuinely excited about making a difference in people's lives, especially during tough times like the cost of living crisis.
Tailor Your Experience:Make sure to highlight any relevant customer service experience you have. We’re looking for folks who can establish great relationships with customers, so share examples of how you've done this in the past!
Be Clear and Concise:Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is free from errors and easy to read. This will show us that you have strong verbal and written skills, which are key for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Purpose
Before the interview, take some time to reflect on why you want to work in this role. Understand the impact of your potential work on people's lives, especially during tough times like the cost of living crisis. This will help you convey genuine passion and commitment during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about situations where you demonstrated empathy, resolved conflicts, or went above and beyond for a customer. This will show the interviewer that you have the right attitude and experience for the role.
✨Familiarise Yourself with Government Guidelines
Since this role involves assisting customers with government-related inquiries, it’s crucial to brush up on relevant guidelines and support systems. Being knowledgeable about Universal Credit and other benefits will not only impress the interviewer but also prepare you for the types of questions you might encounter.
✨Practice Your Communication Skills
Given the emphasis on strong verbal and written communication, practice articulating your thoughts clearly and concisely. You could even do mock interviews with friends or family to get comfortable speaking about your experiences and answering common interview questions.
