At a Glance
- Tasks: Join our Fraud Team to provide top-notch customer service and tackle fraud cases.
- Company: Teleperformance, a leading contact centre with a vibrant work culture.
- Benefits: Competitive salary up to £28,500, flexible working options, and training provided.
- Other info: Exciting career growth opportunities and a supportive team atmosphere.
- Why this job: Make a difference in customer security while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28500 - 29500 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to know:
- Start Date: Various 2026
- Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. This is following successful completion of all probation requirements.
Please note that successful applicants for this role will be invited...
Fraud Specialist employer: Teleperformance Ltd
Teleperformance is an exceptional employer that prioritises employee growth and development within a dynamic work environment. Located in the vibrant city of Glasgow, we offer competitive salaries, flexible working options post-probation, and comprehensive training to ensure our Fraud Specialists excel in their roles. Join us to be part of a supportive team that values your contributions and fosters a culture of excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Teleperformance on LinkedIn or other platforms. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to fraud prevention and customer service. We can even role-play with friends to boost our confidence!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve tackled challenges head-on, especially in customer service scenarios. We want to impress them with our quick thinking!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Fraud Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Specialist role. Highlight any relevant experience or skills that match the job description, especially in customer service and fraud detection.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working in fraud prevention and how your background makes you a great fit for our team at Teleperformance.
Showcase Your Flexibility:Since the role requires flexibility in working hours, mention any previous experiences where you've adapted to changing schedules or worked in fast-paced environments. We love candidates who can roll with the punches!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud detection and prevention. Understand common types of fraud, especially in banking, as this will show your potential employer that you're serious about the role and have a genuine interest in the field.
✨Showcase Your Customer Service Skills
Since this role is all about delivering top-notch customer service, be ready to share examples from your past experiences. Think of situations where you resolved conflicts or helped customers feel valued, as this will highlight your ability to handle sensitive situations effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would respond to specific fraud-related situations, as this will demonstrate your critical thinking and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in the first few months. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
