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- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Join a leading banking and financial services team at Teleperformance.
- Benefits: Earn £12.85 per hour with flexible work-from-home options.
- Other info: Enjoy a supportive training programme and a permanent contract.
- Why this job: No experience needed; perfect for students looking to kickstart their career.
- Qualifications: Polite, professional, and great at communicating with others.
The predicted salary is between 26788 - 26788 £ per year.
Teleperformance is looking for a Customer Service Specialist to join our banking and financial services team. No previous experience required.
Start Dates
Salary: £12.85 per hour
Location: Work From Home
Shifts: Mon – Sun (Full Time)
Training: 6 weeks
Contract: Permanent
Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
Skills Needed
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills
- Good listener capable of conveying empathy, patience and understanding
- Confident and proactive in dealing with difficult situations and conversations
- High levels of accuracy and attention to detail
- Driven to work toward achievable targets
Key Responsibilities
- Provide exceptional and efficient customer service across telephone, email, webchat and social media channels
- Use problem‑solving skills to support customers, resolve queries and create a positive experience
- Ensure all customers are supported in accordance with regulatory requirements that protect them
- Maintain excellent attention to detail
- Be knowledgeable of the client’s processes and products to best support the customer
Customer Service Specialist - Banking and Financial Services - in Edinburgh employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Banking and Financial Services - in Edinburgh
✨Tip Number 1
Get to know the company! Research Teleperformance and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent service, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive! If you get the chance, ask insightful questions during your interview. This shows you're engaged and eager to learn more about how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Specialist - Banking and Financial Services - in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. We want to see how you can bring your unique flair to our customer service team!
Show Off Your Communication Skills: Since this role is all about connecting with customers, let your verbal communication shine through in your written application. Use clear and friendly language to convey your personality!
Highlight Problem-Solving Abilities: We love a good problem-solver! Share examples of how you've tackled challenges in the past, even if they're not directly related to customer service. It shows us you're proactive and resourceful.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the banking and financial services industry. Familiarise yourself with common terms and processes related to customer service in this field. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this position, practice speaking clearly and politely. You can do this by role-playing with a friend or family member. Focus on conveying empathy and patience, especially when discussing challenging scenarios.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or helped someone in need. Be ready to share these stories during the interview to demonstrate your proactive approach and ability to handle difficult situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand the company better. You might ask about the training process or how success is measured in the customer service team.