At a Glance
- Tasks: Provide support and guidance in visa and immigration processes while answering customer queries.
- Company: Join a top-rated employer known for its commitment to excellence and employee satisfaction.
- Benefits: Competitive salary, paid training, remote work, and fun team events.
- Other info: Enjoy a supportive environment with opportunities for career growth and employee engagement activities.
- Why this job: Make a real difference by helping people navigate important processes from the comfort of home.
- Qualifications: Fluent in Dutch and English with strong communication skills and customer service experience.
The predicted salary is between 23809 - 23809 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place. There is a reason that Teleperformance is recognised time and again by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients and are certified as one of the 36 best workplaces in the UK.
Job Description – Fluent Dutch Customer Service Specialist
- Start Date: 09 June 2025
- Salary: £23,809.50
- Location: WORK FROM HOME - Based in the UK
- Working Hours: Monday to Friday 07:45-16:15
- Training Period: 2 weeks, full attendance required.
- Contract: Permanent
Daily Responsibilities as a Customer Service Representative:
- You start your day by logging into your systems and ensuring you are ready for the day ahead.
- You play a key role in providing support and guidance (not advice) regarding the visa and immigration process and referring customers to where they can find both online information and resources via a helpline and by responding to emails.
- Work energetically and enthusiastically as part of a high-performing customer service team.
- You work in a fast-paced, target-driven environment and strive to answer all queries in a polite and professional manner.
Required Skills to Become a Customer Service Representative:
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A positive attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a target-driven environment with high standards.
- PC skills and the ability to navigate through multiple systems easily.
- Good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
What do we offer you?
Well, there is plenty, where do we start?
- Paid virtual classroom training and an additional 2 weeks in a special virtual space we call "Nesting". Nesting is where the action happens and where you conduct your first live calls. This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that.
- We take it upon ourselves to care for you with full support from experienced team members who are ready to help.
- The opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations.
- Free food and drinks! Depending on the location.
Is there anything else we have to offer?
- Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days a year.
- Access to external GPs with an unlimited number of video consultations, each lasting up to 20 minutes.
- Access to online mental health support with registered therapists (subject to referral via the helpline).
- Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers.
- Targeted incentives and prizes.
- Employee engagement activities.
- Perks at work.
- WOW points.
Remote Customer Service - (Dutch) in Doncaster employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive pay and comprehensive training but also a supportive environment where employees can thrive and advance their careers through internal progression paths. With unique perks like virtual team-building events, wellness programmes, and 24/7 access to mental health support, we ensure our team members feel valued and empowered to deliver exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service - (Dutch) in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Service - (Dutch) in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance Ltd!
How to prepare for a job interview at Teleperformance Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
