At a Glance
- Tasks: Help people navigate government support and provide excellent customer service over the phone.
- Company: Join a supportive team dedicated to making a difference during tough times.
- Benefits: Enjoy perks like discounts, wellbeing resources, and a workplace pension.
- Other info: Full-time role with training and opportunities for career growth.
- Why this job: Make a real impact by assisting those in need while developing your skills.
- Qualifications: Customer service experience and a friendly, empathetic telephone manner.
The predicted salary is between 26775 - 27976 £ per year.
Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.
Role: Telephone Customer Service Expert
Start Date: 14/09/2026
Contract: Full-Time
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Shifts: Monday – Friday 8:00am to 18:15 (8-4 / 9-5 / 10-6) and NO BANK HOLIDAYS.
As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
- Ability to establish excellent customer relationships in a fast-paced environment.
- Professional and friendly telephone manner with the ability to show empathy when needed.
- Customer Service experience.
- A good consistent typing speed and the ability to multi-task.
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Advisor (Full-Time) - Office Based in Devon employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive pay and comprehensive training but also unique benefits such as 24/7 access to mental health support and engaging employee activities, ensuring you thrive both personally and professionally. Join us in a rewarding career where your contributions are recognised and celebrated, all from the comfort of your home in the UK.
