At a Glance
- Tasks: Provide desktop support for hardware and software issues to employees both on-site and remotely.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Enjoy a competitive salary, great work environment, and opportunities for professional growth.
- Other info: Dynamic role with potential travel and a focus on continuous learning.
- Why this job: Make a real difference by solving tech problems and supporting your colleagues.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Job Type : Permanent Location : Dublin Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.c272c101-f45c-4783-b4a0-50ad222b87c0
Desktop Support Engineer employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being a leading employer in Dublin, offering a dynamic work environment that fosters growth and innovation. Our commitment to employee development is reflected in our recognition as a Great Place to Work, where you will have the opportunity to enhance your skills in a supportive team culture while contributing to meaningful customer interactions. With competitive benefits and a focus on work-life balance, we ensure that our Desktop Support Engineers thrive both personally and professionally.
Contact Details:
Teleperformance Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Desktop Support Engineers and practice your answers. We recommend using the STAR method to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Bring examples of past projects or troubleshooting experiences to the interview. This will help demonstrate your hands-on experience and how you can add value to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Teleperformance and being part of our amazing team.
We think you need these skills to ace Desktop Support Engineer
Desktop Support
Troubleshooting
Windows 10
Windows 11
VDI Solutions
MS Office Packages
Cisco Networking
MECM
Group Policy Management
Anti Virus Software
Cyber Security Management
O365 Products and Services
ITIL
ISO270001 Compliance
Customer Service Skills
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight relevant experience, especially in troubleshooting and customer service, as these are key for us at Teleperformance.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for IT and customer support. Share specific examples of how you've solved problems or improved processes in previous roles to show us what you can bring to the team.
Showcase Your Skills:Don’t forget to mention your technical skills, especially with Windows 10/11 and any experience with VDI solutions. We love seeing candidates who are proactive and eager to learn new technologies!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, VDI solutions, and Cisco networking. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific tools you've used for deployment and management.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your ability to maintain a high degree of customer service. Think about times when you’ve successfully resolved issues or managed difficult situations with users.
✨Be Ready for Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice explaining your thought process when troubleshooting complex problems. This will demonstrate your proactive approach and ability to think on your feet.
✨Understand SLAs and Compliance
Familiarise yourself with Service Level Agreements (SLAs) and security compliance requirements. Be prepared to discuss how you’ve adhered to these in past roles and how you would ensure compliance in this position.
