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- Tasks: Assist customers with online subscriptions via phone, live chat, and email.
- Company: Join Teleperformance, a global leader in customer management with over 300,000 colleagues worldwide.
- Benefits: Enjoy paid training, career progression opportunities, and a vibrant work environment.
- Why this job: Be part of a compassionate team supporting a trusted newspaper while developing your skills.
- Qualifications: Great communication skills, tech-savvy, and a passion for customer service are essential.
- Other info: Onsite role in Bristol with set shifts; no remote work available.
Job Description
-
Start Date:
8th September 2025
-
Salary:
£12.60 per hour
-
Site:
Spectrum House, Central Bristol – this is an
onsite role only
, no work at home
option
available
-
Shifts
: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)
-
Training Duration:
2 weeks
Could this be the opportunity you have been waiting for?
-
Would you love to be part of
a
n energetic and compassionate
team that plays a key role in supporting one of the world’s most trusted
international
newspapers?
-
Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers?
As we say, our callers want to talk to people with personality. People who will listen,
understand
and ask the right questions to find the best solutions!
-
Can you use your
great communication
skills
to provide
top-tier customer service through phone, live
chat
and email?
-
Are
you customer focused with a proactive
and self-motivated
approach
to how you work?
-
Do you have good technological skills (both on PCs and in using mobile applications?
Values we look for you to have:
- Process Excellence
-
Collaboration
-
Communication
-
Emotional Intelligence
-
Open-Mindedness
-
Critical Thinking
-
Solution Orientation
-
Entrepreneurship
If
you are thinking this sounds like you and you are answering
YES
to our questions
…
then you could be our next customer service superstar
!
Who are we at Teleperformance and what do we do?
We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.
We have a reputation for our hard work, impressive results, and an incredible work environment,
what’s
not to love?
We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way
they
need.
We offer a multi-channel approach, meaning we support in
various ways
, such as telephone, email, and web chat, through to white mail and social media interactions.
We invest in our teams and
provide
some fantastic opportunities for progression.
If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.
Job Overview
As a member of our
expanding team
here
at Teleperf
o
rmanc
e
, you will have the opportunity to take on a variety of responsibilities within your role; such as:
-
You will be
the first point of contact to
assist
customers with their online subscription enquiries and account management.
-
You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.
S
till interested
…Great
News
!!
Well
here is what a typical day
In
the office will look
like..
-
You will start your day signing into your systems, making sure you are ready for the day ahead.
-
You will engage with a variety of customers who have questions
regarding
their online subscription.
-
You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions,
payments
and online accounts
-T
his could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.
-
Working in a
fast-paced
targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game
at all times
.
-
With an hour of rest time (made up of 30 minutes for lunch and 2 x
15 minute
breaks) you will always have time to catch up with friends, get something to eat in the town centre, or
perhaps grab
some fresh air and go for a walk.
The start of your journey with Teleperformance
You get t
wo weeks
classroom-based
training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves
Customer Service Specialist - Bristol onsite employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Teleperformance's commitment to customer service excellence will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills. Since this role involves engaging with customers through various channels, consider role-playing scenarios with friends or family to enhance your ability to listen actively and respond effectively.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues or improved a process, as this will highlight your solution-oriented mindset.
✨Tip Number 4
Be ready to discuss your technological skills. Since the role requires proficiency in using PCs and mobile applications, think of specific instances where you've used technology to enhance customer interactions or streamline tasks.
We think you need these skills to ace Customer Service Specialist - Bristol onsite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your communication skills, problem-solving abilities, and any technological proficiency you possess.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how your values align with those of Teleperformance, such as collaboration and emotional intelligence, and provide examples of how you've embodied these traits in previous roles.
Showcase Your Skills: In your application, emphasise your ability to handle multiple communication channels like phone, email, and live chat. Provide examples of how you've successfully resolved customer issues in the past, showcasing your solution-oriented mindset.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Teleperformance Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to creating meaningful experiences.
✨Demonstrate Your Communication Skills
Since the role involves interacting with customers through various channels, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would handle different customer scenarios, showcasing your ability to listen actively and ask the right questions.
✨Highlight Your Technological Proficiency
Be ready to discuss your experience with technology, especially in using PCs and mobile applications. Mention any relevant tools or software you've used in previous roles, as this will show that you're comfortable navigating the systems you'll encounter in this position.
✨Emphasise Team Collaboration
Teleperformance values collaboration, so be prepared to talk about your experiences working in teams. Share examples of how you've contributed to team success and how you can support your colleagues in achieving common goals, which will align with their company culture.