At a Glance
- Tasks: Provide top-notch customer service and support for banking disputes.
- Company: Join a leading contact centre with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working options, and wellness resources.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: 1 year of telephony experience and excellent communication skills.
The predicted salary is between 27081 - 27081 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Disputes Team on the Lloyds Banking Division campaign.
Start Date: 22 June 2026
Salary: £27,081.60 (enhanced rate applies between 9pm – 11pm)
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 07:00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday.
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
You will be invited to a short interview should your application be successful at the initial stage. Your CV must demonstrate 1 year telephony experience in handling inbound telephone calls.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
Values we look for you to have:
- Process Excellence - doing things well means something to you and you will always strive to improve on your work
- Collaboration - you enjoy working with others and you like working as a team player
- Communication - You can speak and write clearly and in a confident manner
- Emotional Intelligence - You possess the ability to empathise, be kind and be good with others
- Open-mindedness - you possess the ability to empathise, be kind and be good with others
- Critical thinking - you are able to think logically when making decisions
- Solution Orientation - having a forward-thinking mindset focused on resolving challenges
- Entrepreneurship - taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Follow Dispute processes to ensure customer satisfaction
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Here are our key benefits:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars
Customer Service Representative Lloyds Banking Group Disputes employer: Teleperformance Ltd
Teleperformance is an exceptional employer, offering a dynamic work environment in Glasgow where you can thrive as a Customer Service Representative for the Lloyds Banking Group Disputes Team. With a strong focus on employee growth, we provide comprehensive training and the flexibility to choose between on-site or remote work after your initial three months, ensuring a supportive culture that values collaboration and emotional intelligence. Our commitment to employee wellbeing is reflected in our extensive benefits package, including savings discounts and access to online classes, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Lloyds Banking Group Disputes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound calls, try role-playing with a friend or family member. This will help you get comfortable with common customer service scenarios and improve your confidence.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've helped customers in tough situations. Highlighting your emotional intelligence can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, you'll be one step closer to joining our awesome team!
We think you need these skills to ace Customer Service Representative Lloyds Banking Group Disputes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your telephony experience and customer service skills. We want to see how you've handled inbound calls and resolved customer issues in the past, so be specific about your achievements!
Show Off Your Communication Skills:Since this role is all about talking to customers, let your written communication shine! Use clear and confident language in your application to demonstrate your verbal skills. Remember, we love a good communicator!
Emphasise Your Problem-Solving Abilities:We’re looking for someone who can think on their feet and tackle challenges head-on. Share examples of how you've successfully resolved customer queries or dealt with difficult situations in your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at StudySmarter.
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in handling disputes. Be ready to share examples from your past experiences where you successfully resolved issues or provided exceptional service. This will show that you understand the role and can handle the challenges it presents.
✨Demonstrate Empathy and Communication Skills
Since the role involves working with vulnerable customers, practice conveying empathy during your interview. Use clear and confident language to express how you would approach sensitive situations. Role-playing potential scenarios can help you articulate your thoughts effectively.
✨Familiarise Yourself with Banking Processes
Take some time to research common banking processes and dispute resolution methods. Being knowledgeable about these topics will not only impress your interviewers but also help you answer questions more confidently and accurately.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've had to think critically and solve problems on the spot. Highlight your ability to remain calm under pressure and how you take ownership of customer queries to ensure they are resolved efficiently.
