At a Glance
- Tasks: Provide top-notch customer service for personal banking inquiries and support.
- Company: Join a fast-paced contact centre with a focus on world-class service.
- Benefits: Enjoy flexible working options, savings discounts, and wellness resources.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Must have at least one year of customer service experience.
The predicted salary is between 26125 - 27976 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business Lloyds Banking Division campaign.
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training)
Operational hours after training: We require full flexibility between Monday - Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
You must be able to demonstrate at least one year's experience in a customer service role.
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- Previous banking/financial experience is highly desired but not essential
- Previous call centre/customer service experience is essential
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customers
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
Customer Service Representative - Banking - Home Working employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive pay and comprehensive training but also unique benefits such as 24/7 access to mental health support and engaging employee activities, ensuring you thrive both personally and professionally. Join us in a rewarding career where your contributions are recognised and celebrated, all from the comfort of your home in the UK.
