At a Glance
- Tasks: Provide outstanding customer service and support customers in achieving their financial goals.
- Company: Join a dynamic team at Natwest in Newtownards, celebrating achievements big and small.
- Benefits: Up to £27,976 annual salary, hybrid working, and extensive training opportunities.
- Other info: Enjoy perks like discounts, wellbeing resources, and a supportive work environment.
- Why this job: Make a real impact by helping customers navigate their banking needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27976 - 27976 £ per year.
Looking for a permanent Customer Service role in Newtownards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award-winning Recruitment team will be in touch to discuss our opportunities!
Why work with us?
- Up to £27,976.00 annual salary (monthly pay)
- HYBRID working options - save on commuting costs with only 2 days in the office each week.
- We invest in training and give you all the tools you need to succeed.
- Work with experienced, supportive colleagues in a fast-paced environment where all ideas matter.
- We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated.
Details
- Start date: TBC
- Location: Natwest, Newtownards
- Shifts: Full time - 40hrs per week - hours worked between 08:00 - 18:00
Probity Requirements:
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history.
- You will have to complete a face-to-face interview via teams.
Firstly, what you get from us!
- Perks at Work - Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice.
- Critical Illness - up to £10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Monthly Inspire Awards - For the best of the best.
- Refer-A-Friend earns up to £1,200 for you.
- Monthly Wellbeing Webinars.
- Dedicated Employee Experience Progress - Here to support TP journey.
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
What you'll do
In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank's way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
Customer Service employer: Teleperformance Ltd
Join our dynamic team in Newtownards, where we celebrate every achievement and prioritise your growth with comprehensive training and hybrid working options. Enjoy a supportive work culture that values diversity and inclusivity, alongside a competitive salary and a range of employee benefits designed to enhance your wellbeing and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TP and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the face-to-face interview.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience in customer service and how you've gone above and beyond for customers in the past. Use specific examples to make your case stronger.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service role. We want to see how you can contribute to our team in Newtownards, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since excellent communication is key in this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We’re looking for someone who can communicate effectively with our customers!
Highlight Your Customer Service Experience:We love candidates who have a background in customer service! Share specific examples of how you've provided outstanding service in the past. This will help us see how you can deliver the same level of excellence to our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to the right people. Plus, completing our online assessment will give us a better understanding of your fit for the role. We can’t wait to hear from you!
How to prepare for a job interview at Teleperformance Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to customer service and how they celebrate achievements. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service. Think about times when you resolved complaints or educated customers on products. This will demonstrate your ability to meet their needs effectively.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
