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- Tasks: Support customers with visa and immigration queries in a fast-paced environment.
- Company: Join Teleperformance, a top-rated employer in the UK known for its commitment to excellence.
- Benefits: Enjoy remote work, paid training, and fun company events with free food and drinks!
- Why this job: Be part of a dynamic team that values your skills and offers career progression opportunities.
- Qualifications: Fluent in Dutch and English, with strong communication skills and customer service experience.
- Other info: Full support during training and access to mental health resources available year-round.
The predicted salary is between 19800 - 26700 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place.
There is a reason that Teleperformance is recognised time and again by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients, and we are certified as one of the 36 best workplaces in the UK.
Job Description - Fluent Dutch Customer Service Specialist
- Start Date: 09 June 2025
- Salary: £23,809.50
- Location: WORK FROM HOME - Based in the UK
- Working Hours: Monday to Friday 07:45-16:15
- Training Period: 2 weeks, full attendance required
- Contract: Permanent
Daily responsibilities as a customer service representative:
- You start your day by logging into your systems and ensuring you are ready for the day ahead.
- You play a key role in providing support and guidance (not advice) in the visa and immigration process and directing customers to where they can find both online information and resources via a helpline and by responding to emails.
- Work energetically and enthusiastically as part of a high-performing customer service team.
- You work in a fast-paced, target-driven environment and strive to answer all queries in a polite and professional manner.
Required skills to become a customer service representative:
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A good attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a target-driven environment with a high standard.
- PC skills and the ability to navigate through multiple systems easily.
- A good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
What do we offer you?
- Paid virtual classroom training and an additional 2 weeks in a special virtual space we call "Nesting". Nesting is where the action happens and where you conduct your first live calls. This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that. We take it upon ourselves to care for you with full support from experienced team members who are ready to help.
- The opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations. Free food and drink! Depending on the location.
Is there anything else we have to offer? Always, and to name just a few:
- Employee Assistance Programme and Help at hand
- 24/7 access to a confidential counselling and information line, 365 days a year
- Access to external GPs with an unlimited number of video consultations, each lasting up to 20 minutes
- Access to online mental health support with registered therapists (subject to referral via the helpline)
- Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers
- Targeted incentives and prizes
- Employee engagement activities
- Perks at work WOW points
Customer Service - (Dutch) employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - (Dutch)
✨Tip Number 1
Familiarise yourself with the company culture at Teleperformance. Understanding their values and mission can help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your Dutch language skills, especially in a customer service context. Practising common phrases and scenarios can give you the confidence to handle calls effectively and demonstrate your fluency.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved customer issues. This will help you articulate your problem-solving skills during the interview.
✨Tip Number 4
Network with current or former employees of Teleperformance. They can provide valuable insights into the interview process and what the company looks for in a candidate, giving you an edge over other applicants.
We think you need these skills to ace Customer Service - (Dutch)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in Dutch and English. Use specific examples that demonstrate your ability to build relationships and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention how your skills align with the job requirements and express your eagerness to contribute to the team.
Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills, attention to detail, and ability to handle various situations positively. These are key traits for the Customer Service Specialist role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Teleperformance Ltd
✨Showcase Your Language Skills
Since the role requires fluency in both Dutch and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even role-play scenarios in both languages.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to discuss specific situations where you successfully resolved customer issues or built strong relationships with clients.
✨Demonstrate a Positive Attitude
The company values a positive and professional approach. During the interview, maintain an upbeat demeanour and express your enthusiasm for helping customers and being part of a team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experiences that showcase your ability to remain calm and effective under pressure.
