At a Glance
- Tasks: Provide top-notch customer service for personal banking via inbound calls.
- Company: Join Teleperformance, a leading contact centre with a vibrant culture.
- Benefits: Enjoy flexible working options, savings discounts, and wellness resources.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: Must have at least one year of customer service experience.
The predicted salary is between 26739 - 26775 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business Lloyds Banking Division campaign.
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training)
Operational hours after training: We require full flexibility between Monday - Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
You must be able to demonstrate at least one year's experience in a customer service role.
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- Previous banking/financial experience is highly desired but not essential
- Previous call centre/customer service experience is essential
Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support.
Helping customers that may be going through financial difficulty and debit card support.
Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services.
Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers.
Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer.
Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management.
Confident in following banking processes and explaining this to customers.
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
Refer-A-Friend earns up to £1,200 for you.
Customer Service Advisor - Working From Home - Banking employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive pay and comprehensive training but also unique benefits such as 24/7 access to mental health support and engaging employee activities, ensuring you thrive both personally and professionally. Join us in a rewarding career where your contributions are recognised and celebrated, all from the comfort of your home in the UK.
