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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy perks like remote work options, discounts, wellbeing resources, and a workplace pension.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: Experience in customer service, excellent communication skills, and a customer-focused attitude required.
- Other info: Full-time role with a competitive salary and various training opportunities.
The predicted salary is between 21000 - 27000 £ per year.
Are you ready to take your career to new heights?
Location: Natwest/Ulster Bank, Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
Salary: £12.60 p/h, £26,208.00 p/a
Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 01:00
Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
Description of the Job:
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you'll do:
In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the banks way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We're also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
What you get from us:
- Perks at Work Savings Discounts / Free Online Classes.
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice Critical Illness up to £10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Monthly Inspire Awards for the best of the best.
- Refer-A-Friend earns up to £1,200 for you.
- Monthly Wellbeing Webinars.
- Dedicated Employee Experience.
- Progress Here to support TP journey.
Customer Service Advisor- Natwest/Ulsterbank Belfast employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- Natwest/Ulsterbank Belfast
✨Tip Number 1
Familiarise yourself with Natwest and Ulster Bank's services and products. Understanding their offerings will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you articulate your responses clearly and confidently when interacting with potential customers.
✨Tip Number 3
Showcase your organisational skills by preparing a mock diary of customer interactions. This will not only help you manage time effectively but also illustrate your ability to balance multiple tasks, which is crucial for this role.
✨Tip Number 4
Research common customer complaints in the banking sector and think about how you would resolve them. Being prepared with solutions will demonstrate your proactive approach and commitment to customer satisfaction.
We think you need these skills to ace Customer Service Advisor- Natwest/Ulsterbank Belfast
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your customer service experience, organisational skills, and any relevant qualifications. Use bullet points for clarity and ensure it is formatted neatly. Highlight specific achievements that demonstrate your ability to meet customer needs.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that illustrate your communication skills and customer-focused attitude. Make sure to address how you can contribute to the goals of Natwest/Ulster Bank.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance Ltd
✨Research the Company
Before your interview, take some time to learn about Natwest and Ulster Bank. Understand their values, mission, and the services they offer. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate your points.
✨Highlight Your Organisational Skills
Since the role involves managing customer interactions and balancing various tasks, be sure to discuss your organisational abilities. Share specific examples of how you've successfully managed your time and prioritised tasks in previous roles.
