At a Glance
- Tasks: Provide top-notch customer service for personal banking inquiries and support.
- Company: Join Teleperformance, a leading contact centre with a vibrant culture.
- Benefits: Enjoy savings discounts, online classes, mental health support, and a workplace pension.
- Other info: Flexible working options after training and opportunities for career growth.
- Why this job: Make a difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: One year of customer service experience and excellent communication skills required.
The predicted salary is between 26739 - 26775 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business, Lloyds Banking Division campaign.
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
- First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
You must be able to demonstrate at least one year's experience in a customer service role.
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- Previous call centre/customer service experience is essential
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customers
Perks at Work: Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice / Cycle to Work Scheme / Eyecare support voucher / Holiday Purchase Scheme / Length of Service Awards / Workplace Pension / Refer-A-Friend earns up to £1,200 for you.
Customer Service Advisor - Banking Working from home employer: Teleperformance Ltd
At Teleperformance, we pride ourselves on being an equal opportunities employer, fostering a vibrant work culture that values diversity and collaboration. Our remote Customer Service role offers not only competitive pay and comprehensive training but also unique benefits such as 24/7 access to mental health support and engaging employee activities, ensuring you thrive both personally and professionally. Join us in a rewarding career where your contributions are recognised and celebrated, all from the comfort of your home in the UK.
