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- Tasks: Provide outstanding customer service and support customers in achieving their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Competitive salary, flexible work schedule, and various employee perks.
- Other info: Opportunities for career growth and monthly wellbeing webinars.
- Why this job: Make a real difference in customers' lives while enjoying a great work-life balance.
- Qualifications: Excellent communication skills and a customer-focused attitude required.
The predicted salary is between 27976 - 27976 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
- £27,976.00 annual salary
- Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
- Cut down on daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work life balance while still being part of a team
Details:
- Start date: Various start dates from June 2026
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history.
Key Responsibilities:
- Provide active and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals.
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the options that work best for them.
- Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times.
- Support the bank's way of working to help as many customers as possible.
- Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
- Ensure each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
Please be vigilant against job scams. Teleperformance will contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Advisor employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! Highlight your communication and emotional intelligence during the interview. These are key traits for a Customer Service Advisor, so make sure to give examples of how you've used them in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like communication and problem-solving abilities.
Showcase Your Customer Focus: In your written application, emphasise your customer service experience. We want to see how you've gone above and beyond to meet customer needs in previous roles, so share specific examples!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and make sure your application is easy to read. We appreciate straightforward communication, just like we expect with our customers.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures it gets to the right place and helps us keep track of all applications efficiently.
How to prepare for a job interview at Teleperformance Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they support their customers. This will help you align your answers with what they’re looking for in a Customer Service Advisor.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Emotional Intelligence
Be ready to discuss how you handle difficult situations or customer complaints. Highlight your ability to empathise with customers and find solutions that meet their needs. This shows that you possess the emotional intelligence they value in their team.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or training processes. This not only shows your interest but also helps you gauge if the company is the right fit for you.