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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest's supportive and fast-paced customer service team.
- Benefits: £26,200 salary, fully remote work, and amazing perks like discounts and wellbeing resources.
- Other info: Great career progression opportunities and a vibrant team culture.
- Why this job: Make a real difference in customers' lives while enjoying a flexible work-life balance.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26200 - 26200 £ per year.
We’re hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £26,200.00 Annual Salary
- Fully Work from Home Role
- Ideal for maintaining a work-life balance while still being part of a team
Details:
- Start date: Various start dates from 12th January 2026, 9th February 2026 and 9th March 2026
- Location: Work from Home
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
What you get from us!
- Perks at Work - Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company led Training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
What you'll do:
We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We're looking for a detail-oriented person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
The skills you'll need:
To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind.
Customer Expert - Natwest WAHA - Remote employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expert - Natwest WAHA - Remote
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of a Customer Expert and how you can deliver excellent service.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your emotional intelligence and communication skills. Share examples of how you've successfully managed customer relationships in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our supportive team right from the start!
We think you need these skills to ace Customer Expert - Natwest WAHA - Remote
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Expert. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role is all about providing outstanding customer service, share specific examples from your past experiences where you've excelled in helping customers. We want to see your passion for making a positive impact!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your communication is easy to understand. We appreciate straightforwardness and clarity in our team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer, as this will show your commitment to delivering outstanding service.
✨Familiarise Yourself with Financial Services
Since the role involves educating customers about banking options, it’s crucial to have a basic understanding of financial services. Research common banking products and services offered by Natwest, so you can confidently discuss them during the interview.
✨Demonstrate Emotional Intelligence
Prepare to showcase your emotional intelligence by thinking of scenarios where you had to empathise with a customer or resolve a conflict. This is key in a customer-facing role, and being able to articulate these experiences will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.