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- Tasks: Lead a team to handle customer complaints effectively and ensure high-quality service.
- Company: Join Teleperformance Ltd, a leader in customer service solutions.
- Benefits: Flexible hours, competitive salary, and opportunities for career advancement.
- Other info: Dynamic team environment with a focus on coaching and development.
- Why this job: Make a difference by improving customer experiences in the financial services sector.
- Qualifications: Experience in complaints handling and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Teleperformance Ltd is seeking a Complaints Customer Service Supervisor (Team Leader) in Glasgow, UK. This role involves leading a team of Complaints Handlers to ensure the effective handling of customer complaints within a financial services environment.
You'll be responsible for coaching, quality assurance, and team performance, ensuring compliance with company and FCA standards.
Ideal candidates must have prior complaints experience and strong communication skills, with a commitment to high-quality customer service.
Complaints Service Team Leader - Flexible Hours employer: Teleperformance Ltd
Contact Detail:
Teleperformance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Service Team Leader - Flexible Hours
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Complaints Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to complaints handling and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how you ensure high-quality customer service.
✨Tip Number 3
Showcase your coaching skills! When discussing your past experiences, highlight specific examples where you've successfully trained or mentored team members. This will demonstrate your ability to lead and improve team performance, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application for the Complaints Service Team Leader position. Plus, it shows you're serious about joining our team at Teleperformance Ltd.
We think you need these skills to ace Complaints Service Team Leader - Flexible Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and leading teams. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your previous roles have prepared you for this position. We love a good story!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Complaints Inside Out
Make sure you brush up on your knowledge of complaints handling, especially in a financial services context. Be ready to discuss specific examples from your past experience where you successfully resolved customer issues and how you ensured compliance with relevant standards.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to coach and motivate a team. Prepare to share instances where you've led a team effectively, focusing on how you improved performance and maintained high-quality service.
✨Communicate Clearly and Confidently
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you can convey your ideas succinctly.
✨Understand FCA Standards
Familiarise yourself with the Financial Conduct Authority (FCA) standards relevant to complaints handling. Being able to discuss these regulations and how they impact customer service will show that you're serious about compliance and quality assurance.