At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive, fast-paced team in a leading financial services company.
- Benefits: £27,976 salary, fully remote work, and amazing perks like discounts and wellbeing resources.
- Other info: Dynamic role with opportunities for growth and monthly awards for top performers.
- Why this job: Make a real difference in customers' lives while enjoying a great work-life balance.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 27976 - 27976 £ per year.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
- £27,976.00 Annual Salary
- Fully Work from Home Role
- Ideal for maintaining a work life balance while still being part of a team
Details
- Start date: 10th Aug 2026 - ongoing
- Location: Work from Home
- Shifts: Full time - 40hrs per week - working between 07:00 and 23:00.
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history.
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration- You enjoy working with others.
Customer Service Advisor in Bristol employer: Teleperformance Ltd
Join our dynamic team as a Customer Service Advisor, where you will enjoy a fully remote role that promotes a healthy work-life balance while being part of a supportive community. With a competitive salary of £27,976 and a range of benefits including wellbeing resources, financial advice, and opportunities for personal growth, we are committed to your success and satisfaction. Experience a workplace that values collaboration, process excellence, and recognises your contributions through monthly awards and a dedicated employee experience programme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Show off your customer service skills! Think of specific examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to provide outstanding service, which is key for a Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and how it aligns with our values of process excellence and collaboration.
Showcase Your Skills:We want to see your organisational and time management skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed customer relationships and resolved issues.
Be Authentic:Let your personality come through in your application. We’re looking for someone who is not just detail-oriented but also genuinely passionate about helping customers achieve their financial goals.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly after you submit!
How to prepare for a job interview at Teleperformance Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they support their employees. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or educated customers. This will demonstrate your problem-solving skills and ability to provide excellent service.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, especially when balancing multiple customer interactions. This will highlight your suitability for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
