Teleperformance Ltd is recruiting a Team Leader to manage a Customer Service team for a UK banking client in Birmingham. You will coach, mentor and grow agents toward high performance, while ensuring compliance with all client rules and procedures.
You will foster a positive, engaging culture, tracking KPI targets (NPS, FPOC, CCTR, AHT) and driving continuous improvement. Banking experience is desirable and the role requires robust people management skills.
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Lead a High-Impact Customer Service Team - Banking in Birmingham employer: Teleperformance Ltd
Join our dynamic team as a Customer Service Advisor in the heart of Belfast City Centre, where we prioritise your work-life balance and offer a competitive salary of £27,976. Enjoy a supportive work culture with numerous employee benefits, including savings discounts, mental health support, and opportunities for professional growth. With flexible working arrangements and a commitment to your well-being, we provide an environment where you can thrive both personally and professionally.
