At a Glance
- Tasks: Provide outstanding customer service and help customers with their banking needs.
- Company: Join a supportive team at Natwest/Ulsterbank in Belfast City Centre.
- Benefits: Earn £27,976 annually, enjoy flexible working, and access great perks.
- Other info: Part-time hours available, with excellent career progression opportunities.
- Why this job: Make a real difference in customers' lives while maintaining work-life balance.
- Qualifications: Detail-oriented with a passion for helping others.
The predicted salary is between 27976 - 27976 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £27,976.00 annual salary
- Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad Bay (training and grad Bay will be fully office based)
- Cut down on daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
Details
- Start date: Various start dates from June 2026
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history
- Part-Time Hours Available: We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday 9:00am - 5:30pm.
Firstly, what you get from us!
- Perks at Work - Savings Discounts/Free Online Classes
- Savings Discounts/Podcast/Wellbeing Resources/Webinars/Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness - up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards - For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress - Here to support TP journey
Now about the Job!
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do:
In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Customer Service Advisor - Natwest/Ulsterbank Belfast JBLE1_NI employer: Teleperformance Ltd
Join Natwest in Belfast City Centre as a Customer Service Advisor and enjoy a rewarding career with a competitive salary of £27,976. Our supportive work culture prioritises your well-being, offering flexible working arrangements that promote a healthy work-life balance. With numerous employee benefits including savings discounts, mental health support, and opportunities for professional growth, you'll be part of a dynamic team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast JBLE1_NI
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and Ulsterbank. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to handle different situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if the role is remote or hybrid, looking professional can boost your confidence. Choose an outfit that makes you feel good and ready to impress. Remember, first impressions count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast JBLE1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and relevant skills that show you can provide outstanding service.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've helped customers in the past and how you can contribute to our team at Natwest.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep it clear, concise, and friendly – just like how you'd talk to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Teleperformance Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and Ulsterbank. Understand their values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about potential customer service scenarios you might face as a Customer Service Advisor. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and customer focus.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering questions on the spot.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what success looks like in this role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
