At a Glance
- Tasks: Provide top-notch customer service and resolve banking disputes for Lloyds customers.
- Company: Join Teleperformance Ltd, a leader in customer support with a vibrant team.
- Benefits: Enjoy a competitive salary, flexible hours post-training, and career growth opportunities.
- Other info: Full-time role with a supportive environment and potential for advancement.
- Why this job: Make a difference by helping customers navigate financial challenges every day.
- Qualifications: 1 year of inbound call experience and excellent communication skills required.
The predicted salary is between 27081 - 27081 £ per year.
Teleperformance Ltd in Glasgow is offering a position for a Customer Service Representative to join their Disputes Team supporting Lloyds Banking. The role requires delivering exceptional customer service, handling inquiries, and problem-solving for customers experiencing financial difficulties.
The position is full-time, offering flexibility after training, and a salary of £27,081.60 per year.
Candidates must demonstrate at least 1 year of experience in handling inbound calls and have strong communication skills.
Banking Disputes Advisor – Inbound Support (Glasgow) employer: Teleperformance Ltd
Teleperformance Ltd is an outstanding employer, offering a dynamic work environment in Glasgow where employees are valued and supported. With a strong focus on employee growth, the company provides comprehensive training and flexible working arrangements post-training, ensuring a healthy work-life balance. Joining the Disputes Team means being part of a collaborative culture that prioritises exceptional customer service while empowering staff to develop their skills and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Disputes Advisor – Inbound Support (Glasgow)
✨Tip Number 1
Make sure you know the company inside out! Research Teleperformance and Lloyds Banking to understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling inquiries, try role-playing with a friend or family member. This will help you get comfortable with problem-solving and responding to customer needs on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Banking Disputes Advisor – Inbound Support (Glasgow)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in handling inbound calls. We want to see how you've tackled customer inquiries and resolved issues in the past, so don’t hold back!
Communicate Clearly:Strong communication skills are key for this role. When writing your application, keep it clear and concise. Use straightforward language that showcases your ability to explain complex issues simply.
Tailor Your Application:Take a moment to tailor your application specifically for the Banking Disputes Advisor role. Mention your problem-solving skills and any relevant experience with financial difficulties to show us you’re the right fit.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Banking Disputes Advisor. Familiarise yourself with common banking issues and how to resolve them. This will show that you're not just interested in the job, but that you’re prepared to tackle the challenges head-on.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples from your past experience where you successfully handled customer inquiries or resolved disputes. This will help demonstrate your ability to connect with customers effectively.
✨Emphasise Problem-Solving Abilities
Think of specific instances where you’ve solved problems for customers in previous roles. Be ready to discuss these scenarios during the interview, highlighting your thought process and the positive outcomes. This will illustrate your capability to handle financial difficulties with empathy and efficiency.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics or the training process. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer on a deeper level.
