At a Glance
- Tasks: Audit content moderation decisions and provide feedback to enhance performance.
- Company: Join a leading tech company focused on community standards and quality assurance.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative team culture with mentorship opportunities and career advancement.
- Why this job: Make a real difference in online safety while developing your skills in a dynamic environment.
- Qualifications: 2+ years in quality control, strong Excel skills, and a passion for accuracy.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities to include but not be limited to the following:
- Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
- Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
- Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance.
- Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps.
- Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
- Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams.
- Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
- Mentor new Quality & Policy Experts on the use of audit tools and systems.
- Develop process documentation and aggregate feedback about the functionality of audit tools.
- Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans.
- Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives.
Recommended Qualifications:
- Passion for providing support to people with accuracy and empathy.
- 2+ years' experience in a quality control environment.
- Written and verbal language proficiency in English and at least one local language supported at the site.
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
- Experience with Tableau/Power BI or other similar tools is a plus.
- Exceptional attention to detail and nuance.
- Preferred trust and safety experience.
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
- Strong critical thinking and problem-solving skills.
- Ability to multitask and work independently in an unstructured environment.
Quality and Policy Expert (Alness) employer: Teleperformance Ltd
As a Quality and Policy Expert in Alness, you will thrive in a dynamic work environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous improvement, offering comprehensive training and mentorship opportunities to enhance your skills while ensuring a supportive atmosphere where your contributions are valued. With a commitment to community standards and operational excellence, we provide a meaningful career path that empowers you to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Policy Expert (Alness)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Quality and Policy Expert role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to quality control and policy enforcement. We suggest you come armed with examples from your past experiences that showcase your attention to detail and problem-solving skills.
✨Tip Number 3
Showcase your passion for accuracy and empathy during interviews. We want to see how you can advocate for the community while ensuring compliance with content policies. Be ready to discuss how you’ve handled similar situations in the past!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Quality and Policy Expert position!
We think you need these skills to ace Quality and Policy Expert (Alness)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality and Policy Expert role. Highlight your relevant experience in quality control and any specific skills that match the job description, like your proficiency with Excel or experience in a dynamic environment.
Showcase Your Passion:We love candidates who are passionate about supporting people with accuracy and empathy. In your application, share examples of how you've demonstrated this in previous roles, especially in quality assurance or content moderation.
Be Detail-Oriented:Attention to detail is key for this position. When writing your application, double-check for any typos or errors. A polished application reflects your commitment to quality, which is exactly what we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s content policies and operational guidelines. Brush up on their products and community standards so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Since the role involves a lot of data analysis, be prepared to talk about your experience with tools like Excel, Tableau, or Power BI. Bring examples of how you've used these tools to identify trends or improve processes in previous roles.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you’ve tackled inefficiencies or errors in a process. Be ready to share your thought process and the steps you took to resolve issues, as this will highlight your critical thinking skills.
✨Be a Team Player
Collaboration is key in this role, so come prepared to discuss how you’ve worked with different teams in the past. Share examples of how you’ve mentored others or contributed to team success, showing that you can thrive in a dynamic environment.
