At a Glance
- Tasks: Audit content moderation decisions and provide feedback to enhance performance.
- Company: Join a forward-thinking company focused on quality and community standards.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
- Why this job: Make a real impact by ensuring quality and supporting community guidelines.
- Qualifications: 2+ years in quality control and strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance.
Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps.
Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams.
Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
Mentor new Quality & Policy Experts on the use of audit tools and systems.
Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans.
Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation.
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives.
- 2+ years' experience in a quality control environment.
- Written and verbal language proficiency in English and at least one local language supported at the site.
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
- Experience with Tableau/Power BI or other similar tools is a plus.
Locations
Quality and Policy Expert (Alness) employer: Teleperformance Ltd
As a Quality and Policy Expert at our Alness location, you will thrive in a dynamic work culture that prioritises collaboration and continuous improvement. We offer comprehensive training and mentorship opportunities to support your professional growth, alongside a commitment to maintaining high standards of quality and performance. Join us to be part of a team that values your insights and empowers you to make impactful decisions in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Policy Expert (Alness)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Quality and Policy Expert role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of content policies and operational guidelines. We suggest doing mock interviews with friends or using online platforms to get comfortable discussing your expertise and how it relates to the job.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used tools like Excel or Tableau in past roles. We want to see how you’ve tackled inefficiencies and driven performance improvements—so have some examples at the ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality and Policy Expert (Alness)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality and Policy Expert role. Highlight your experience in quality control environments and any relevant skills, like your proficiency with Excel or data visualisation tools. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about content moderation and quality assurance. Share specific examples of how you've driven performance improvements in past roles. We love seeing your personality come through!
Showcase Your Analytical Skills:Since this role involves identifying trends and inefficiencies, make sure to highlight your analytical skills in your application. Mention any experience you have with root cause analysis or using data to inform decisions. We’re keen on candidates who can think critically!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Teleperformance Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s content policies and operational guidelines. Brush up on their products and community standards so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Since this role involves a lot of data analysis, be prepared to talk about your experience with Excel, Tableau, or Power BI. Bring examples of how you've used these tools to identify trends or improve processes in previous roles.
✨Be a Team Player
Collaboration is key in this position. Think of examples where you’ve worked closely with teams to enhance performance or resolve issues. Highlight your mentoring experience too, as they’ll want to know how you can support new team members.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to quality control and policy enforcement. Practice articulating your thought process and decision-making skills, especially in relation to balancing effectiveness metrics.
