At a Glance
- Tasks: Provide desktop support for hardware and software issues to employees on-site and remotely.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Enjoy competitive salary, great work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and continuous learning in IT.
- Why this job: Make a real impact by solving tech problems and supporting your team.
- Qualifications: Experience in IT support and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Job Type: Permanent
Location: Dublin
Hours: 37.5 Hours per week. Out of hours work may be required.
About the Role
As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications.
You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.
Duties
- Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
- Software deployment and updates for all devices used in the estate
- Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
- Support and triage of major incident impacting business productivity and ability to maintain client KPIs
- Gather and submit evidence in relation to quarterly and annual security policies, and external audits
- Identifying business risks and ensuring adherence to internal and external security requirements
- Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer
Requirements
- Ability to attain CTC and SC clearance as per UK government requirements.
- Ability to maintain a high degree of customer service for all support queries.
- Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
- Proactive approach, ability to prioritise and manage own workload.
- Ability to solve complex problems & participate in continuous improvement.
- Excellent oral and written communication skills.
- Keen attention to detail.
- Ability to relate to others in a positive manner. Strong team focus.
- Experience with MS Office Packages
Skills and Experience (advantageous)
- Experience and/or Qualifications in an IT field
- Experience with Windows 10 & 11
- Experience working with VDI solutions
- Experience with Cisco Networking desirable.
- Experience with MECM for software deployment, OS build and patch management
- Experience of managing and implementing Group Policy in an enterprise environment.
- Experience with Anti Virus software and managing cyber security threats
- Experience working with O365 products and services
- Working experience of ITIL and/or ISO270001 processes and procedures.
Locations
Desktop Support Engineer in Alness, Highland employer: Teleperformance Ltd
Teleperformance is an exceptional employer, renowned for fostering a supportive and dynamic work environment in Dublin. As a Desktop Support Engineer, you will benefit from comprehensive training and development opportunities, ensuring your skills evolve alongside the fast-paced IT landscape. With a strong emphasis on employee well-being and recognition as a Great Place to Work, Teleperformance offers a unique blend of career growth, collaborative culture, and the chance to be part of a global leader in customer experience management.
