Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to support and innovate critical tech systems across the UK.
- Company: Telent is a leading tech company focused on mission-critical communications and digital infrastructure.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on cinema and shopping.
- Why this job: Make a real impact while developing your IT skills in a diverse and inclusive environment.
- Qualifications: Previous experience in technical support and relevant vendor certifications are required.
- Other info: 12-hour shift rotations with opportunities for growth and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.
What you'll do:
- Configure and replace datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation.
- Provide both on-site and on-call support for TPCMS with the ability to travel throughout the UK.
- Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
- Address TPCMS issues by resolving them or assigning to internal staff (engineers) or external providers (such as suppliers of equipment).
- Support continuous improvement programs for TPCMS and customer service by engaging with the System Management Team.
- Ensure all Service Level Agreement targets are exceeded.
- Support the transition of the TPCMS service to other parties through development and training of personnel.
Who you are:
This role is ideal for an organized, proactive, and diligent 1st Line Support Engineer. It offers a great opportunity for growth in IT support, especially for someone who enjoys problem-solving and thrives in a team environment. The role involves 12-hour shift rotations and requires adaptability and strong communication skills. It is perfect for someone eager to develop technical skills and contribute to team success.
Key Requirements:
- Vendor certifications in VMware, MS Windows System Support, Cisco LAN/WAN, Juniper, IP Trade are beneficial.
- Knowledge of McAfee SIEM Security - Security Information Events Management.
- Further education in IT/ICT.
What we offer:
A career at Telent offers opportunities across sectors, roles, technologies, and clients, allowing skill development and impact. We are committed to an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.
The additional benefits include:
- 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with similar options.
- Company pension scheme.
- Family-friendly policies.
- Occupational health support and wellbeing portal.
- Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
We champion diversity and inclusion, fostering an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.
About Telent:
Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and digital infrastructure. Our work helps connect communities using the latest technology. Join us to make a real impact and fulfill your potential as part of a dedicated team of over 3,000 people.
Brilliance brought together. We are guided by our values: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.
Technical Support Engineer (Previous Relevant Experince is Required). Job in Warwick Education [...] employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Previous Relevant Experince is Required). Job in Warwick Education [...]
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco and Juniper equipment. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in a similar role, especially if you've worked in a 24/7 support environment. Be ready to discuss specific challenges you've faced and how you resolved them, as this shows your problem-solving skills.
✨Tip Number 3
Network with current or former employees of Telent on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Technical Support Engineer role, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on your knowledge of VMware, MS Windows System Support, and McAfee SIEM Security. Being well-prepared for these assessments can significantly increase your chances of landing the job.
We think you need these skills to ace Technical Support Engineer (Previous Relevant Experince is Required). Job in Warwick Education [...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with Cisco and Juniper equipment. Include specific examples of past roles where you configured or maintained similar systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and adaptability. Mention your ability to work in a team environment and your eagerness to develop technical skills, as these are key attributes for the role.
Highlight Certifications: If you have vendor certifications in VMware, MS Windows System Support, or Cisco LAN/WAN, make sure to list them prominently. This will demonstrate your qualifications and commitment to the field.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with team members or clients in previous roles. Strong communication is essential for this position, so make it clear how you excel in this area.
How to prepare for a job interview at Telent
✨Showcase Your Technical Skills
Make sure to highlight your relevant technical experience, especially with Cisco and Juniper equipment. Be prepared to discuss specific projects or situations where you successfully configured or troubleshot these systems.
✨Demonstrate Problem-Solving Abilities
Since the role involves addressing TPCMS issues, be ready to share examples of how you've effectively resolved technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Communication
This position requires strong communication skills and the ability to work in a team. Prepare to discuss how you've collaborated with others in previous roles and how you handle communication during high-pressure situations.
✨Research Telent's Values
Familiarise yourself with Telent's values of inclusivity, responsibility, collaboration, and customer focus. Be ready to explain how your personal values align with theirs and how you can contribute to their culture.
