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- Tasks: Join our team to configure and support critical tech systems across the UK.
- Company: Telent is a leading tech company enhancing the UK's digital infrastructure.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on shopping and entertainment.
- Why this job: Make a real impact while developing your IT skills in a diverse and inclusive environment.
- Qualifications: Previous experience in IT support and relevant vendor certifications are essential.
- Other info: Be part of a dedicated team committed to innovation and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.
What you’ll do:
- Configure and replace datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation.
- Provide both on-site and on-call support for TPCMS with the ability to travel throughout the UK.
- Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
- Address TPCMS issues by resolving them or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) for resolution.
- Engage proactively with all members of the System Management Team to support continuous improvement for TPCMS and the service provided to customers.
- Ensure all Service Level Agreement targets are exceeded.
- Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals.
Who you are:
This role is ideal for an organized, proactive, and diligent 1st Line Support Engineer. It’s a great opportunity for someone looking to grow in IT support! The role suits someone who enjoys problem-solving and thrives in a team environment. Given the 12-hour shift rotation and the fast-paced nature of the team, adaptability and strong communication skills are essential. It’s perfect for someone eager to develop technical skills while contributing to team success.
Key Requirements:
- Vendor certifications such as VMware, MS Windows System Support, Cisco (LAN/WAN), Juniper, IP Trade are beneficial.
- Knowledge of McAfee SIEM Security - Security Information Events Management.
- Further education in IT / ICT.
What we offer:
A career at Telent offers opportunities across sectors, roles, technologies, and clients to develop and learn new skills. We are committed to an inclusive culture that values diversity and inclusion, allowing everyone to be themselves and thrive at work. The benefits include:
- 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
- Company pension scheme.
- Family-friendly policies.
- Occupational health support and wellbeing portal.
- Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
We foster an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our teams reflect the diverse backgrounds of the communities we serve.
About Telent:
Telent is a leading technology company specializing in design, build, support, and maintenance, with decades of experience in mission-critical communications and technology for the UK's digital infrastructure. Our work helps connect communities using the best technology and innovation. Join us to make a real impact and fulfill your potential as part of a dedicated team of over 3,000 professionals. Brilliance brought together. Our values and behaviors include: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.
Technical Support Engineer (Previous Relevant Experince is Required) employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Previous Relevant Experince is Required)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco and Juniper equipment. Having hands-on experience or relevant certifications can significantly boost your chances of impressing the hiring team.
✨Tip Number 2
Demonstrate your problem-solving skills during any interactions with the company. Whether it's through networking events or informal chats, showcasing your ability to tackle technical issues will resonate well with the team.
✨Tip Number 3
Highlight your adaptability and communication skills in conversations with current employees or during interviews. Given the fast-paced nature of the role, showing that you can thrive in dynamic environments will set you apart.
✨Tip Number 4
Engage with the company's culture by researching their values and initiatives. Being able to discuss how you align with their commitment to diversity and inclusion can make a positive impression on the hiring team.
We think you need these skills to ace Technical Support Engineer (Previous Relevant Experince is Required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with Cisco and Juniper equipment. Include specific examples of how you've resolved issues or improved systems in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and adaptability. Mention your enthusiasm for working in a team environment and your commitment to exceeding Service Level Agreement targets.
Highlight Certifications: If you have vendor certifications such as VMware, Cisco, or Juniper, make them prominent in your application. These qualifications are beneficial and can set you apart from other candidates.
Showcase Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively collaborated with team members or engaged with customers to resolve technical issues.
How to prepare for a job interview at Telent
✨Showcase Your Technical Skills
Make sure to highlight your relevant technical experience, especially with Cisco and Juniper equipment. Be prepared to discuss specific instances where you've configured or troubleshot similar systems, as this will demonstrate your hands-on expertise.
✨Emphasise Problem-Solving Abilities
Since the role requires strong problem-solving skills, come ready with examples of challenges you've faced in previous positions. Explain how you approached these issues and what the outcomes were, showcasing your ability to think critically under pressure.
✨Demonstrate Adaptability
Given the fast-paced nature of the team and the 12-hour shift rotation, it's crucial to show that you're adaptable. Share experiences where you've had to adjust quickly to changing circumstances or learn new technologies on the fly.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've collaborated with team members or engaged with customers in past roles to ensure service excellence.
