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For Companies At a Glance
- Tasks: Support and optimise SCADA systems, ensuring performance and security.
- Company: Join Telent, a leader in critical digital infrastructure technology.
- Benefits: Enjoy 34 days holiday, pension scheme, and discounts on shopping and dining.
- Why this job: Make a real impact while working with a diverse, high-performing team.
- Qualifications: Previous SCADA experience and strong problem-solving skills required.
- Other info: Opportunity for career growth and continuous learning in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
SCADA System Support Engineer
When you join our Engineering Team at Telent, you\’ll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation\’s critical infrastructure connected and protected 24/7.
Reporting into the Applications Team Leader, you will provide technical system support service that ensures all applications are running to their optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met. A detailed understanding of how the SCADA system application operates and communicates with its controlled assets is essential to this role.
What you\’ll do:
- Maintaining an up to date application user interface by providing live deployments to the application.
- Proactively monitor the availability, performance, and security of a SCADA system.
- Addressing SCADA system issues either by resolving the issue, working with internal teams or external providers (such as suppliers of technologies) to resolution.
- Performing scheduled maintenance tasks.
- Proactively updating tickets to ensure all the information relating to an incident so all parties have visibility of the investigation steps and resolution.
- Following test schedules.
- Producing clear and concise defects reports.
- Understanding and adhering to all system and service policies, procedures and processes.
- Proactively engaging with all members of the System Management Team to support a continuous improvement program for the SCADA system and the service provided with the customer.
- Maintaining application security by deployment of system patches.
- Diagnosing and problem-solving complex issues.
- Performing new configuration deployments into the test and live environments.
Who you are:
This role would be well suited to a proficient Support Engineer with experience of SCADA technologies, such as Codra – Panorama. An individual who is able to work under pressure, excels at problem solving, strong communication and customer focus.
Key requirements:
- Previous SCADA experience in a similar Support/IT position
- Able to obtain SC Clearance
- Pass Drug and Alcohol Testing.
What we offer:
A career at Telent can span sectors, roles, technologies and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
About Telent
Click here for Telent Video!
About Us
About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK\’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you\’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You\’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed #J-18808-Ljbffr
System Support Engineer employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Engineer
✨Tip Number 1
Familiarise yourself with SCADA systems, particularly Codra - Panorama, as this is crucial for the role. Consider taking online courses or certifications that focus on SCADA technologies to enhance your knowledge and demonstrate your commitment.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Engaging with others who work in SCADA support can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex technical issues in previous roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Research Telent's values and recent projects to understand their culture and priorities. Tailoring your conversations during interviews to align with their mission can show that you're a great fit for their team.
We think you need these skills to ace System Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the System Support Engineer position. Familiarise yourself with SCADA technologies and the specific skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly any previous roles involving SCADA systems or technical support. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific experiences that demonstrate your ability to meet the KPIs and SLAs outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Telent
✨Understand SCADA Systems
Make sure you have a solid grasp of SCADA technologies, especially Codra - Panorama. Be prepared to discuss how these systems operate and communicate with controlled assets, as this knowledge is crucial for the role.
✨Showcase Problem-Solving Skills
Be ready to share examples of complex issues you've diagnosed and resolved in previous roles. Highlight your ability to work under pressure and how you approach troubleshooting effectively.
✨Familiarise Yourself with KPIs and SLAs
Understand the importance of Key Performance Indicators and Service Level Agreements in a support role. Be prepared to discuss how you have met or exceeded these metrics in your past experiences.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts or incidents you've managed.
