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- Tasks: Support Oracle HCM systems, troubleshoot issues, and enhance user experience.
- Company: Join Telent, a dynamic company focused on innovation and inclusivity.
- Benefits: Opportunities for career growth, skill development, and a supportive work culture.
- Why this job: Make a real impact by improving HR systems and supporting your colleagues.
- Qualifications: Experience with Oracle HCM, strong analytical skills, and excellent communication.
- Other info: Be part of a diverse team that values your unique contributions.
The predicted salary is between 36000 - 60000 £ per year.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Oracle HCM Support Analyst
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation\’s critical infrastructure connected and protected 24/7.
Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.
What youll do:
- First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
- Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions.
- Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates.
- Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order.
- Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption.
- Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves.
- Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company.
- Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept.
Who you are:
You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Naturally analytical and detail-oriented, you thrive in problem-solving and translating technical issues into clear, practical outcomes for end users.
Key Requirements:
- Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules).
- Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion.
- Creating reports in Oracle HCM
- Experience in a similar role providing 1st line support on issues relating to systems
- Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level.
- Excellent verbal and written communication skills to interact with users, understand issues, and provide clear solutions.
- Analytical skills to diagnose and resolve system issues effectively.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
Learn more about Telent:
Oracle HCM Systems Specialist (Previous Relevant Experince is Required) employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle HCM Systems Specialist (Previous Relevant Experince is Required)
✨Tip Number 1
Get to know the company inside out! Research Telent's values, projects, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting and providing support, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Telent.
We think you need these skills to ace Oracle HCM Systems Specialist (Previous Relevant Experince is Required)
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in an Oracle HCM Systems Specialist. Make sure you understand the key requirements and responsibilities so you can tailor your application accordingly.
Showcase Your Relevant Experience: When writing your application, highlight your previous experience with Oracle HCM and any similar roles you've held. We want to see how your background aligns with the skills we need, so don’t hold back on sharing those relevant achievements!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your skills and experiences. Remember, we appreciate excellent communication skills, so make sure your written application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Telent
✨Know Your Oracle HCM Inside Out
Make sure you brush up on your knowledge of Oracle HCM applications. Familiarise yourself with the specific modules mentioned in the job description, as well as common troubleshooting scenarios. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Prepare for Technical Questions
Expect to be asked about your experience with writing test scripts and managing testing processes. Be ready to discuss specific examples from your previous roles where you've successfully resolved system issues or improved functionality. This will showcase your analytical skills and problem-solving abilities.
✨Showcase Your Communication Skills
Since you'll be interacting with various stakeholders, it's crucial to highlight your verbal and written communication skills. Prepare to explain complex technical issues in simple terms, and think of examples where you've effectively coached end users or collaborated with teams to resolve queries.
✨Bring Your Continuous Improvement Mindset
The role involves contributing to continuous improvement projects, so come prepared with ideas on how to enhance system functionality or user experience. Think about past experiences where you've suggested improvements and be ready to share those insights during the interview.
