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- Tasks: Support the Oracle HCM system, troubleshoot issues, and coach end users.
- Company: Join Telent, a leading tech company enhancing the UK's critical digital infrastructure.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on shopping and dining.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: Previous experience with Oracle HCM and strong analytical skills required.
- Other info: This is a hybrid role with occasional travel to HQ in Warwick.
The predicted salary is between 36000 - 60000 £ per year.
Oracle HCM Support Analyst
Job Description
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation\’s critical infrastructure connected and protected 24/7.
Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.
This is a hybrid working role with occasional travel required to our HQ in Warwick.
What you’ll do:
- First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
- Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions.
- Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates.
- Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order.
- Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption.
- Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves.
- Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company.
- Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept.
Who you are:
You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Naturally analytical and detail-oriented, you thrive in problem-solving and translating technical issues into clear, practical outcomes for end users.
Key Requirements:
- Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules).
- Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion.
- Creating reports in Oracle HCM
- Experience in a similar role providing 1st line support on issues relating to systems
- Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level.
- Excellent verbal and written communication skills to interact with users, understand issues, and provide clear solutions.
- Analytical skills to diagnose and resolve system issues effectively.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent:
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
#LI-Hybrid
About Us
About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed
Oracle HCM Support Analyst (Previous Relevant Experince is Required) employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle HCM Support Analyst (Previous Relevant Experince is Required)
✨Tip Number 1
Familiarise yourself with Oracle HCM and its functionalities. Since the role requires previous experience, ensure you can discuss specific modules you've worked with and how you've supported users in the past.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to share examples of how you've diagnosed and resolved technical issues in HR systems, as this will demonstrate your analytical abilities during the interview.
✨Tip Number 3
Highlight your experience in creating training materials and process maps. This is crucial for the role, so think of instances where your contributions have improved user understanding or system adoption.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Oracle HCM Support Analyst (Previous Relevant Experince is Required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience with Oracle HCM and any relevant HR systems. Use specific examples that demonstrate your analytical skills and problem-solving abilities, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting HR systems and your understanding of Oracle HCM. Mention how your previous roles have prepared you for this position and how you can contribute to continuous improvement projects.
Highlight Relevant Skills: Clearly outline your proficiency in writing test scripts, managing testing processes, and creating reports in Oracle HCM. Emphasise your communication skills and ability to translate technical issues into practical solutions for end users.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by providing examples of how you've contributed to enhancing system functionality or user experience in past roles. This aligns well with the company's focus on process excellence.
How to prepare for a job interview at Telent
✨Showcase Your Oracle HCM Experience
Make sure to highlight your previous experience with Oracle HCM during the interview. Be prepared to discuss specific projects or challenges you've faced, and how you successfully resolved them. This will demonstrate your expertise and suitability for the role.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting and system support. Brush up on your knowledge of Oracle Cloud Applications and be ready to explain how you would approach common issues. This will show your analytical skills and problem-solving abilities.
✨Demonstrate Communication Skills
Since the role involves interacting with users and providing support, it's crucial to showcase your verbal and written communication skills. Practice explaining complex technical concepts in simple terms, as this will reflect your ability to empower end users.
✨Discuss Continuous Improvement Ideas
Be prepared to share insights or suggestions for enhancing system functionality and user experience. This shows that you're not just focused on resolving issues but are also committed to contributing to the overall improvement of the HR systems.
