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- Tasks: Support and enhance the Oracle HCM system while coaching users for excellence.
- Company: Join Telent, a leader in critical infrastructure support and innovation.
- Benefits: Career growth, inclusive culture, and opportunities to learn new skills.
- Why this job: Make a real impact by improving HR systems and user experiences.
- Qualifications: Experience with Oracle HCM and strong analytical skills required.
- Other info: Dynamic team environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7.
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Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.
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What youll do:
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- First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
- Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions.
- Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates.
- Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order.
- Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption.
- Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves.
- Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company.
- Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept.
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Who you are:
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You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Naturally analytical and detail-oriented, you thrive in problem-solving and translating technical issues into clear, practical outcomes for end users.
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Key Requirements:
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- Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules).
- Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion.
- Creating reports in Oracle HCM
- Experience in a similar role providing 1st line support on issues relating to systems
- Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level.
- Excellent verbal and written communication skills to interact with users, understand issues, and provide clear solutions.
- Analytical skills to diagnose and resolve system issues effectively.
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What we offer:
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A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
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We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
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Learn more about Telent:
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Click here for Telent Video!
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Oracle HCM Support Analyst - Key to developing HR system excellence and user expertise (Previous ... employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle HCM Support Analyst - Key to developing HR system excellence and user expertise (Previous ...
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Oracle HCM Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your Oracle HCM knowledge. Make sure you can discuss your previous experience with HR systems and how you've tackled troubleshooting and user support in the past.
✨Tip Number 3
Showcase your analytical skills during the interview. Be ready to share examples of how you've diagnosed and resolved system issues effectively, as this is key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Oracle HCM Support Analyst - Key to developing HR system excellence and user expertise (Previous ...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Oracle HCM Support Analyst role. Highlight your experience with HR systems, especially Oracle HCM, and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting HR systems and how your analytical skills can help us improve user experience. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re looking for someone who can translate complex problems into clear solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Telent
✨Know Your Oracle HCM Inside Out
Make sure you brush up on your knowledge of Oracle HCM and its modules. Familiarise yourself with common issues users face and how to troubleshoot them. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to HR systems. Think about past experiences where you've successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Since you'll be interacting with various stakeholders, practice explaining technical concepts in simple terms. Be ready to demonstrate how you would guide end users through troubleshooting steps or training materials.
✨Bring Examples of Your Work
If you've created reports, test scripts, or training materials in the past, bring examples to the interview. This not only showcases your skills but also gives you concrete talking points to discuss your experience and contributions.
