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- Tasks: Support the NOC Engineering team by resolving incidents and maintaining service levels.
- Company: Join Telent, a leading tech company enhancing the UK's digital infrastructure.
- Benefits: Enjoy 26 days holiday, a pension scheme, life assurance, and online discounts.
- Why this job: Make a real impact while working in a collaborative and inclusive environment.
- Qualifications: ITIL Foundation V4 and strong communication skills required; experience with KPIs is a plus.
- Other info: Flexible shifts: 4 days on, 4 days off, including nights.
The predicted salary is between 30000 - 42000 £ per year.
NOC Technician – Quinton, Birmingham – 4 on (2 days 2 nights) and 4 off.
As a NOC Technician in a Technical Support role you will be required to work to provide administrational support to the NOC Engineering team (Engineers- Technical Support). Assist in ensuring that all incidents are resolved in accordance to NOC Process and Procedures to ensure contractual KPIs are met.
Key DeliverablesAs a member of the NOC team, you will be responsible for maintaining services in a viable and secure manner to agreed service levels across the NRTS Network. You will be required to progress support to the engineering team. The NOC technician will be ensuring all incidents are resolved in accordance with NOC procedures, working to meet contractual KPI’s. You are required to be part of a 24 x 7 x 365 NOC team and flexible in your approach to providing customer support. This role requires an individual that will go the extra mile to exceed expectations. You will be liaising with the customers during the life of the open investigations, endeavouring to meet contractual KPI's. You will ensure they are able to keep abreast of the product sets and relevant developments in the marketplace to achieve continuous business improvement towards incident management. You will participate, through effective team working, in meeting business performance targets, thereby contributing to the achievement of the overall business objectives and critical success factors. Provide regular Customer and Interfacing Organisation updates and delivering on all commitments made.
Responsibilities- Allocate/dispatch tickets to technical support and field engineering groups, and other service providers.
- Manage incident tickets, ensuring regular and comprehensive updates.
- Identify accurately, order and coordinate the delivery of spares to maintenance field engineers.
- Organise traffic management, including coordinating road space booking and traffic management provider, regional control team, and field resource.
- Manage site access issues with third party maintainers.
- Liaise with utility companies where power loss is causing a network issue.
- Ensure that all Incident details are accurate and auditable with accurate timestamps recorded and all associated information contained or linked within the Incident record.
- ITIL Foundation V4
- Experience of delivering against KPI’s and SLT’s
- Ms Office Suite
- Strong Communication skills
What we offer: A career at Telent can span sectors, roles, technologies and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to be themselves and to thrive at work.
The additional benefits with this role: 26 days holiday plus Bank Holidays, Pension Scheme and Life Assurance, Online Discount Portal.
NOC Technician (Hiring Immediately) employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Technician (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role requires an understanding of ITIL Foundation V4. Brush up on your knowledge of incident management processes and how they relate to KPIs and SLAs.
✨Tip Number 2
Demonstrate your strong communication skills during any interactions. Be prepared to discuss how you would effectively liaise with customers and manage incident updates, as this is crucial for the NOC Technician role.
✨Tip Number 3
Show your flexibility and willingness to work in a 24/7 environment. Highlight any previous experience in similar roles where you had to adapt to changing schedules or demands.
✨Tip Number 4
Research Telent's values and culture before your interview. Be ready to discuss how you align with their commitment to inclusivity and collaboration, as cultural fit is often just as important as technical skills.
We think you need these skills to ace NOC Technician (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the NOC Technician role. Emphasise your ITIL Foundation V4 knowledge, experience with KPIs, and strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description that excite you and how your background makes you a great fit.
Highlight Teamwork Experience: Since the role involves effective team working, include examples from your past experiences where you successfully collaborated with others to achieve business performance targets.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Telent
✨Understand the NOC Processes
Familiarise yourself with the NOC processes and procedures before the interview. This will help you demonstrate your knowledge of how incidents are managed and resolved, which is crucial for the role.
✨Showcase Your Communication Skills
As a NOC Technician, you'll need to liaise with customers and technical teams. Prepare examples of how you've effectively communicated in past roles, especially during challenging situations.
✨Highlight Your ITIL Knowledge
Since the job requires ITIL Foundation V4 knowledge, be ready to discuss how you've applied ITIL principles in previous positions. This will show your understanding of best practices in incident management.
✨Demonstrate Flexibility and Teamwork
The role involves being part of a 24/7 team, so emphasise your ability to work flexible hours and collaborate effectively with others. Share experiences where you've contributed to team success or adapted to changing circumstances.
