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- Tasks: Join our NOC team to monitor and troubleshoot critical networks.
- Company: Telent is a leading tech company supporting the UK's digital infrastructure.
- Benefits: Enjoy 26 days leave, flexible benefits, and discounts on cinema and shopping.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: Relevant NOC experience or service desk background preferred; eagerness to learn is essential.
- Other info: Work in a supportive team with a focus on collaboration and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Telent are now looking for a NOC Engineer to join the growing and successful Network Operations Centre team as part of the Network Services division from our Camberley (Surrey) office. If you are someone who has a keen interest in Network Monitoring, Network Troubleshooting & Fixing, and are looking to learn and develop your career further, then this is the right role for you!
The role will support a 24/7 Network Operations Centre. The work pattern is based on a 4 days on / 4 days off shift pattern (rotating shifts of 7am-7pm and 7pm-7am). The NOC Engineer role is office based, from our Telent Camberley office (GU15 3YL).
The ideal NOC Engineer will work within a tightly knit team who live and breathe the Telent Core Values: Be Inclusive, Be Customer Focused, Be Collaborative and Taking Responsibility. The NOC Engineer will actively get involved in the monitoring, troubleshooting and fixing of mission-critical networks and infrastructure for a range of customers across the Public Services, Emergency Services space, and Enterprise level customers. You will naturally be intrigued by new emerging technologies, especially across the Networks & Security space, and have the drive to learn and grow.
NOC Engineer - What you’ll do:
- Provide technical support for the Telent Network Services customer base, including troubleshooting, diagnosis, and data analysis.
- Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels.
- Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact.
- Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection.
- Notify customers and third parties of technical issues, outages, and remediation statuses.
- Develop trend analysis and root cause analysis to support real-time Incident / Problem Management.
- Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution.
- Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
NOC Engineer - Key requirements:
- Possess some relevant NOC Engineering experience or experience in a similar environment.
- We are open to applications from anyone with experience from a Service Desk Analyst / Service Desk Engineer role, OR from a troubleshoot and fix background.
- CompTIA A+ (preferred).
- CompTIA Network+ (desirable but not essential).
- CCNA or JNCIA-JUNOA (desirable but not essential).
- CCT / CCST Cisco (desirable but not essential).
- CompTIA ITF+ (desirable but not essential).
- Possess a willingness and drive to learn.
- Adaptable to changing situations and able to prioritize workload / urgency of tasks.
- Respect others and the process, and able to work well in a team environment.
Telent - What we offer:
- A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact.
- We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas.
- The additional benefits with this role:
- 26 days annual leave, plus bank holidays, and the option to purchase or sell annual leave days each year.
- Company pension scheme.
- Flexible Benefits portal.
- Growth and development opportunities.
- A range of family friendly policies.
- Occupational health support and wellbeing Portal.
- Discounts on Cinema, Restaurants and Shopping with Telent Reward & Discount scheme.
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focused
About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
NOC Engineer (Previous Relevant Experince is Required) employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Engineer (Previous Relevant Experince is Required)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as CompTIA A+, Network+, and Cisco certifications. Even if you don't have these qualifications, showing a genuine interest and willingness to learn about them can set you apart.
✨Tip Number 2
Highlight your previous experience in network monitoring or troubleshooting during any informal conversations or networking events. This will help you build connections and demonstrate your relevant skills to potential colleagues or managers.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Being able to articulate your problem-solving process will showcase your ability to take ownership of incidents, which is crucial for this role.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and the NOC Engineer role. This can provide you with valuable information to tailor your approach and show that you're a good fit for their team.
We think you need these skills to ace NOC Engineer (Previous Relevant Experince is Required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant NOC engineering experience or similar roles. Emphasise any troubleshooting and network monitoring skills, as well as certifications like CompTIA A+ or CCNA if you have them.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for network operations and your eagerness to learn. Mention specific experiences that align with the responsibilities outlined in the job description, such as incident management or customer communication.
Showcase Your Soft Skills: In your application, highlight your ability to work in a team, adapt to changing situations, and communicate effectively. These soft skills are crucial for the NOC Engineer role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and concise communication is key, so ensure your documents reflect this standard.
How to prepare for a job interview at Telent
✨Show Your Technical Skills
Make sure to highlight your relevant NOC engineering experience or any troubleshooting background. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will demonstrate your capability in a real-world context.
✨Communicate Clearly
Since the role requires clear communication with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will show that you can effectively convey information to customers and team members alike.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for emerging technologies and your desire to grow within the field. Mention any relevant certifications you have or are pursuing, such as CompTIA A+ or CCNA, to show your commitment to professional development.
✨Emphasise Team Collaboration
The role is part of a tightly knit team, so be ready to discuss your experiences working collaboratively. Share examples of how you've contributed to team success and how you handle conflicts or differing opinions in a team setting.
