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- Tasks: Support the NOC team by managing incidents and liaising with customers.
- Company: Join Telent, a leader in connecting and protecting critical infrastructure.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on shopping and dining.
- Why this job: Be part of a diverse team making a real impact on national infrastructure.
- Qualifications: Experience in NOC environments and strong communication skills are essential.
- Other info: Work in a supportive culture that values diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
When you join our Engineering Team at Telent, you‘ll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation‘s critical infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician will be required to work to provide administrational support to the NOC engineering team, to assist in ensuring that all incidents are resolved in accordance with procedures, working to meet contractual KPIs. The role involves working as part of a 24/7 365 day shift rota.
What you’ll do:
- Handle incoming phone call and email traffic and respond in line with KPIs.
- Create network incident tickets arising from customer reports.
- Action Service Requests.
- Allocate/despatch tickets to technical support and field engineering groups, and other service providers.
- Manage Incident tickets, ensuring regular and comprehensive updates.
- Organise traffic management, including coordinating traffic management provider, regional control team, and field resource.
- Liaise with customers to provide updates on network incidents.
- Liaise with utility companies where power loss is causing a network issue.
Who you are:
You will have previous experience supporting Enterprise and Service Provider Networks ideally within a NOC environment.
Key Requirements:
- Experience of 1st Line diagnostics and incident resolution.
- Good communication skills and ability to liaise with people at all levels of seniority.
- A good understanding of Microsoft Office packages.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually.
- Company pension scheme.
- A range of family friendly policies.
- Occupational health support and wellbeing Portal.
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent: We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Network Operations Associate employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Associate
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used in Network Operations Centres. Understanding common network monitoring software and incident management systems can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires liaising with various stakeholders. Practising clear and concise communication can help you stand out, especially when discussing technical issues with non-technical personnel.
✨Tip Number 3
Research Telent's values and recent projects to demonstrate your interest in the company during your interview. Showing that you align with their commitment to diversity and inclusion can make a positive impression.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully resolved incidents or managed customer communications under pressure.
We think you need these skills to ace Network Operations Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Network Operations Associate position. Tailor your application to highlight relevant experience and skills that match what Telent is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in a NOC environment or with 1st Line diagnostics. Use specific examples to demonstrate your ability to handle incidents and communicate effectively with various stakeholders.
Showcase Communication Skills: Since good communication skills are essential for this role, make sure to illustrate your ability to liaise with people at all levels. You could mention instances where you successfully managed customer communications or collaborated with technical teams.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Telent
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Network Operations Associate. Familiarise yourself with terms like 'incident tickets' and 'KPI', as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and various teams, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated complex information or resolved issues through clear dialogue.
✨Prepare for Technical Questions
Brush up on your knowledge of 1st Line diagnostics and incident resolution. Be ready to discuss your previous experience in a NOC environment and how you handled specific technical challenges.
✨Highlight Your Teamwork Experience
This position requires working as part of a team, so be ready to share examples of how you've successfully collaborated with others in past roles. Emphasise your ability to work under pressure, especially in a 24/7 operational environment.
