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- Tasks: Manage IT contracts, ensuring timely delivery and customer satisfaction.
- Company: Join Telent, a leader in network services with a focus on innovation.
- Benefits: Enjoy flexible working, competitive salary, car allowance, and 26 days holiday.
- Why this job: Make a real impact on critical infrastructure while developing your career.
- Qualifications: Experience in IT contract management and strong communication skills required.
- Other info: Inclusive culture that values diversity and offers excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Job location – Flexible Work Location; Travel to a Telent office as and when required.
Job type – Full time, Permanent.
Telent are looking for a Contracts Services Manager to join the Network Services team. This is an excellent opportunity to bring your IT / Networks Service Delivery Management experience into a challenging and rewarding role, working on a range of mission-critical contracts. This is a Flexible Work Location role, with home working as standard and travel to our Warwick, Farnborough or Chorley (Lancashire) offices for meetings as required.
As a Contract Services Manager at Telent, you will be trusted and empowered to deliver complex and critical services. You will have the freedom to innovate, take ownership and make smart, agile decisions. We need the best people to help us achieve our ambitions and continue to build and protect the nation's critical infrastructure.
The Contract Services Manager (CSM) has overall accountability for assigned contracts, ensuring delivery on time and within budget through effective engagement with internal and external stakeholders. You will build and maintain strong customer relationships, developing an in-depth understanding of customer IT and Network environments and their current and future challenges, while ensuring high levels of customer satisfaction.
The CSM will work closely with Sales and Bid Managers, drawing on industry experience and product knowledge to maximise opportunities for additional revenue through new work streams and contract tenders.
You will have strong financial, commercial and business acumen, with the ability to clearly articulate contract performance, risks and deliverables at senior and board-level reviews when required.
Contract Services Manager – What you’ll do:- Ensure the successful delivery of assigned IT-related contracts.
- Full accountability for contract finances to ensure delivery within budget, including:
- Identifying and delivering additional revenue opportunities through contract variations or new orders, working with Sales and other colleagues.
- Completing invoicing and ensuring all charges are accurately captured.
- Maintaining accurate contract budgets and forecasts.
- Producing monthly financial reports and presenting them at board level.
- Developing a detailed understanding of contract costs, regularly reviewing expenditure to identify trends and efficiencies.
- Financial reports.
- SLA and performance reports.
- Problem management reports.
- Contract risk registers.
- Actions register.
You will have a background in managing IT / Network contracts and enjoy working in a customer-facing role. You will collaborate closely with technical teams, bid management and service delivery functions.
We welcome applications from experienced Service Delivery Managers looking to step into a Contract Services Manager role, take ownership of a P&L and further develop financial skills including forecasting and financial reporting. This role offers a great opportunity to strengthen customer relationships while identifying additional solutions and services Telent can provide.
Contract Services Manager – Key requirements:- Excellent verbal and written communication skills.
- Strong customer-facing skills, with the ability to present data and information clearly.
- QEHS and contract document writing capability.
- ITIL Foundation.
- IOSH – Desirable.
- SC Security Clearance – UK resident and eligible to obtain.
- Prince2 (desirable, not essential).
- Full UK driving licence and willingness to travel as required.
- Experience managing service contracts or programmes up to £500,000.
- Tendering and bid support experience.
- Managing Profit & Loss, forecasting and financial reporting.
- Confident user of business tools such as Oracle, Remedy ITSM and MS Office.
A career at Telent spans sectors, roles, technologies and customers, offering opportunities to develop new skills and make a real impact. We are growing and rely on our committed teams to deliver.
We foster an inclusive culture that respects and values difference, celebrates diverse ideas and enables everyone to thrive at work.
Additional benefits include:- Car allowance.
- 26 days holiday plus public holidays, with buy/sell options.
- Company-matched pension scheme (4%–6%).
- Family-friendly policies.
- Occupational health support and wellbeing portal.
- Discounts on cinema, restaurants and shopping through the Telent Reward scheme.
We are passionate about creating a diverse and inclusive environment where everyone feels they belong and can reach their full potential.
Telent core values:Be Collaborative, Be Inclusive, Be Customer Focused, Take Responsibility.
Contract Services Manager in London employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Services Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to IT and network services. It's all about making connections that could lead to job opportunities. Plus, you never know who might have the inside scoop on openings at Telent!
✨Tip Number 2
Prepare for interviews by researching Telent's projects and values. Show us that you understand our mission-critical work and how your experience aligns with it. Tailor your responses to highlight your customer-facing skills and financial acumen – that's what we want to hear!
✨Tip Number 3
Don’t just wait for job postings; reach out directly! If you see a role that excites you, apply through our website and follow up with a friendly email to express your enthusiasm. A little initiative goes a long way in showing us you're serious about joining the team.
✨Tip Number 4
Practice your presentation skills! As a Contract Services Manager, you'll need to present data clearly to stakeholders. Grab a friend or family member and run through your pitch. The more comfortable you are, the better you'll shine in those crucial interviews!
We think you need these skills to ace Contract Services Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Services Manager role. Highlight your experience in IT and network service delivery management, and show how it aligns with what we’re looking for at Telent.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage contracts effectively. Use numbers and examples to illustrate how you’ve delivered on time and within budget.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure your communication skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Telent
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key aspects of contract management, especially in IT and network services. Be prepared to discuss your experience with managing service contracts, financial reporting, and how you've ensured compliance with SLAs and KPIs.
✨Showcase Your Customer-Facing Skills
As a Contract Services Manager, strong customer relationships are crucial. Think of examples where you've successfully engaged with clients, resolved issues, or identified additional revenue opportunities. Practice articulating these experiences clearly and confidently.
✨Prepare for Financial Discussions
Since you'll be accountable for contract finances, brush up on your financial acumen. Be ready to discuss how you've managed budgets, forecasts, and P&L in previous roles. Highlight any specific tools you've used, like Oracle or MS Office, to manage financial data.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've handled major incidents or commercial issues in the past. Prepare to share specific examples that showcase your ability to analyse complex data, identify trends, and implement effective solutions while working collaboratively with stakeholders.
