At a Glance
- Tasks: Support customers and manage incidents in a fast-paced service centre environment.
- Company: Join Telent, a leader in connecting and protecting critical networks.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts on cinema and shopping.
- Other info: Flexible shift patterns with opportunities for career growth in a diverse culture.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong customer service skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nation's critical networks connected and protected 24/7.
Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role is a 6 month fixed term contract and will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights.
What you’ll do:
- Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution.
- Providing first level support and ownership for all incidents and requests.
- Initial incident triage of all requests.
- Ensuring timely call resolution to achieve SLA’s.
- Meeting Service Desk (KPI) Key Performance Indicators.
- Pro-active contact with suppliers including escalations when necessary.
- Have direct liaison with our customer on the phone, email and via bespoke systems for the role.
Who you are:
If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment then this might be the next step in your career as training will be given.
Key Requirements:
- Ensure that excellent customer service is maintained and delivered to the highest standard.
- A practical and proactive approach to the 24*7 Service Desk Operation.
- Deliver customer service to the highest standard.
- Strong Customer Service Skills.
- A positive approach to problem solving.
- This role will be on a shift rotation of 4 on, 4 off, working 12-hour shifts Days and Nights.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 25 shifts holiday per year and the option to buy or sell days annually pro rata.
- Company pension scheme.
- A range of family friendly policies.
- Occupational health support and wellbeing Portal.
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Service Centre Advisor 6mth FTC in Feltham employer: Telent
At Telent, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Service Centre Advisor based in Feltham, you will enjoy a range of benefits including a competitive pension scheme, generous holiday options, and access to wellness resources, all while playing a vital role in keeping the nation's critical networks connected. Join us for a rewarding career where your contributions truly matter and where you can thrive in a dynamic 24/7 environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Advisor 6mth FTC in Feltham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telent. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills. We want you to shine during the interview!
✨Tip Number 3
Show your enthusiasm! When you're in the interview, let your passion for customer service and teamwork come through. Talk about how you can contribute to maintaining high levels of incident ownership and delivering first-class service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Telent team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Centre Advisor 6mth FTC in Feltham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Centre Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to keeping our critical networks connected!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This is key for us, as the role involves a proactive approach to problem-solving. Let us know how you’ve made a difference in past positions!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Telent
✨Know the Company
Before your interview, take some time to research Telent. Understand their mission, values, and the specific role of a Service Centre Advisor. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you’ve successfully resolved issues or provided exceptional service. Be ready to discuss how you handle difficult situations and maintain a positive attitude under pressure.
✨Understand the Shift Work
This position involves 12-hour shifts on a 4 on, 4 off rotation. Be prepared to discuss your flexibility and readiness to work these hours. It’s also a good idea to think about how you manage work-life balance in such a schedule, as this shows your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Practice responding to hypothetical situations related to incident management and customer interactions, focusing on your proactive approach and ownership of issues.
