Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of fire engineers in a fast-paced fault response environment.
- Company: Join Telent, a leader in technology supporting the UK's critical infrastructure.
- Benefits: Enjoy 34 days holiday, pension scheme, and discounts on cinema and shopping.
- Why this job: Make a real impact while working in a diverse and inclusive culture.
- Qualifications: Previous supervisory experience in fire systems and a full UK driving licence required.
- Other info: Work on a 4 on 4 off shift pattern from 7am to 7pm.
The predicted salary is between 36000 - 60000 £ per year.
When you join our Engineering Team at Telent, you will be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.
Reporting to the Reactive Delivery Manager, you will supervise and lead a team of highly skilled fire engineers in a fault and reactive environment for Fire systems (detection / suppression) on the 1FM Fire contract. This role will be key to join the field services and management teams together to form a cohesive and productive workflow.
This role is to work days, on a 4 on 4 off shifts from 7am to 7pm from our Pirin Court Depot E16 4TL.
Reactive Supervisor, what you’ll do:- Lead and supervise a team of 5 fire engineers in a fault and reactive environment relating to fire systems (detection & suppression) on the London Underground, for the 1 FM Contract.
- Manage the availability of resources to efficiently carry out the planned maintenance work.
- Ensure engineers complete all works to a high standard and against operational plans.
- Schedule and monitor works to ensure continued compliance.
- Use ServiceNow for Daily/Weekly/Periodic report of progress of tasks and efficiencies.
- Stakeholder management daily to keep the contract and operations teams updated with any issues/progress.
- There is a requirement to go out to site to support and direct on escalations as needed.
We are seeking an experienced Supervisor who has worked in a fault and reactive environment for Fire systems (detection / suppression), and ideally London Underground or Network Rail industry experience. This role would suit an experienced Supervisor who can manage, schedule and monitor works in a busy and reactive environment.
Reactive Supervisor Key Requirements:- This role is to work days, 4 on 4 off shifts, from 7am to 7pm.
- Previous experience of leading fire engineers in single or multi-site maintenance.
- Experience within a Fire Maintenance environment or London Underground/Network Rail environment.
- Full UK Driving Licence.
- Drug & Alcohol testing is required for this role.
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas.
The additional benefits with this role include:
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually.
- Commercial Vehicle Company pension scheme.
- A range of family friendly policies.
- Occupational health support and wellbeing Portal.
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Fault Response Coordinator (Previous Relevant Experince is Required) employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fault Response Coordinator (Previous Relevant Experince is Required)
✨Tip Number 1
Familiarise yourself with the specific fire systems used in the London Underground. Understanding the nuances of detection and suppression systems will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the fire maintenance industry, especially those who have experience with the London Underground or Network Rail. Engaging with current employees can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your previous supervisory experiences in detail. Be ready to share specific examples of how you've managed teams in reactive environments, as this will be crucial for demonstrating your suitability for the role.
✨Tip Number 4
Showcase your problem-solving skills during any discussions or interviews. Being able to articulate how you've successfully handled escalations or resource management in past roles will set you apart from other candidates.
We think you need these skills to ace Fault Response Coordinator (Previous Relevant Experince is Required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in supervising fire engineers and working in a fault and reactive environment. Use specific examples that demonstrate your leadership skills and familiarity with fire systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience, particularly in the London Underground or Network Rail environments, and how it aligns with the responsibilities of the Fault Response Coordinator position.
Highlight Key Skills: Emphasise your skills in resource management, scheduling, and compliance monitoring. Mention any experience with ServiceNow or similar reporting tools, as this is crucial for the role.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've successfully managed escalations or resolved issues in a high-pressure environment. This will demonstrate your capability to lead effectively in a reactive setting.
How to prepare for a job interview at Telent
✨Showcase Your Relevant Experience
Make sure to highlight your previous experience in supervising fire engineers, especially in fault and reactive environments. Be prepared to discuss specific examples of how you've managed teams and resolved issues in similar settings.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities of a Reactive Supervisor, particularly in relation to fire systems on the London Underground. This will help you demonstrate your understanding of the role and how your skills align with their needs.
✨Prepare for Stakeholder Management Questions
Since stakeholder management is crucial for this role, think of instances where you've successfully communicated with various teams or clients. Be ready to explain how you kept everyone updated on progress and issues.
✨Demonstrate Your Problem-Solving Skills
In a fault and reactive environment, quick thinking is essential. Prepare to discuss scenarios where you've had to make swift decisions under pressure, and how those decisions positively impacted your team and the project.
