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- Tasks: Support the NOC team by managing incidents and liaising with customers.
- Company: Join Telent, a leader in connecting and protecting the nation's critical infrastructure.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on cinema and shopping.
- Why this job: Be part of a diverse team making a real impact in technology and infrastructure.
- Qualifications: Experience in NOC environments and strong communication skills are essential.
- Other info: Work in a supportive culture that values diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
When you join our Engineering Team at Telent, you‘ll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation‘s critical infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician will be required to work to provide administrational support to the NOC engineering team, to assist in ensuring that all incidents are resolved in accordance with procedures, working to meet contractual KPIs. The role involves working as part of a 24/7 365 day shift rota.
What you’ll do:
- Handle incoming phone call and email traffic and respond in line with KPIs.
- Create network incident tickets arising from customer reports.
- Action Service Requests.
- Allocate/despatch tickets to technical support and field engineering groups, and other service providers.
- Manage Incident tickets, ensuring regular and comprehensive updates.
- Organise traffic management, including coordinating traffic management provider, regional control team, and field resource.
- Liaise with customers to provide updates on network incidents.
- Liaise with utility companies where power loss is causing a network issue.
Who you are:
You will have previous experience supporting Enterprise and Service Provider Networks ideally within a NOC environment.
Key Requirements:
- Experience of 1st Line diagnostics and incident resolution.
- Good communication skills and ability to liaise with people at all levels of seniority.
- A good understanding of Microsoft Office packages.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually.
- Company pension scheme.
- A range of family friendly policies.
- Occupational health support and wellbeing Portal.
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent: We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Day Shift Technician employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Shift Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used in a NOC environment. Understanding common network monitoring software and incident management systems can give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, as you'll need to liaise with various stakeholders. Practising clear and concise communication can help you stand out, especially when discussing technical issues with non-technical staff.
✨Tip Number 3
Network with current or former employees of Telent. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the NOC Technician role.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experience where you've successfully resolved incidents or managed customer communications under pressure.
We think you need these skills to ace Day Shift Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the NOC Technician position. Tailor your application to highlight relevant experience and skills that match what Telent is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in supporting Enterprise and Service Provider Networks, particularly within a NOC environment. Use specific examples to demonstrate your 1st Line diagnostics and incident resolution skills.
Showcase Communication Skills: Since good communication skills are essential for this role, make sure to illustrate your ability to liaise with various stakeholders. Provide examples of how you've effectively communicated in past roles, especially in high-pressure situations.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the NOC Technician role.
How to prepare for a job interview at Telent
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a NOC Technician. Be prepared to discuss how your previous experience aligns with the tasks mentioned, such as handling incident tickets and liaising with customers.
✨Showcase Your Communication Skills
Since the role requires good communication skills, think of examples from your past where you effectively communicated with different stakeholders. Be ready to demonstrate how you can convey technical information clearly to both technical and non-technical audiences.
✨Familiarise Yourself with KPIs
Research what Key Performance Indicators (KPIs) are relevant in a NOC environment. Be prepared to discuss how you have met or exceeded KPIs in your previous roles, as this will show your understanding of the importance of performance metrics.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think about past experiences where you successfully resolved issues under pressure, and be ready to explain your thought process during those situations.
