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- Tasks: Manage IT contracts, ensuring timely delivery and customer satisfaction.
- Company: Join Telent, a leader in network services with a focus on innovation.
- Benefits: Enjoy flexible working, competitive salary, car allowance, and 26 days holiday.
- Why this job: Make a real impact on critical infrastructure while developing your career.
- Qualifications: Experience in IT contract management and strong communication skills required.
- Other info: Inclusive culture with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Job location – Flexible Work Location; Travel to a Telent office as and when required.
Job type – Full time, Permanent.
Telent are looking for a Contracts Services Manager to join the Network Services team. This is an excellent opportunity to bring your IT / Networks Service Delivery Management experience into a challenging and rewarding role, working on a range of mission-critical contracts. This is a Flexible Work Location role, with home working as standard and travel to our Warwick, Farnborough or Chorley (Lancashire) offices for meetings as required.
As a Contract Services Manager at Telent, you will be trusted and empowered to deliver complex and critical services. You’ll have the freedom to innovate, take ownership and make smart, agile decisions. We need the best people to help us achieve our ambitions and continue to build and protect the nation’s critical infrastructure.
The Contract Services Manager (CSM) has overall accountability for assigned contracts, ensuring delivery on time and within budget through effective engagement with internal and external stakeholders. You will build and maintain strong customer relationships, developing an in-depth understanding of customer IT and Network environments and their current and future challenges, while ensuring high levels of customer satisfaction.
The CSM will work closely with Sales and Bid Managers, drawing on industry experience and product knowledge to maximise opportunities for additional revenue through new work streams and contract tenders.
You will have strong financial, commercial and business acumen, with the ability to clearly articulate contract performance, risks and deliverables at senior and board-level reviews when required.
Contract Services Manager – What you’ll do:
- Ensure the successful delivery of assigned IT-related contracts.
- Full accountability for contract finances to ensure delivery within budget, including:
- Identifying and delivering additional revenue opportunities through contract variations or new orders, working with Sales and other colleagues.
- Completing invoicing and ensuring all charges are accurately captured.
- Maintaining accurate contract budgets and forecasts.
- Producing monthly financial reports and presenting them at board level.
- Developing a detailed understanding of contract costs, regularly reviewing expenditure to identify trends and efficiencies.
- Financial reports.
- SLA and performance reports.
- Problem management reports.
- Contract risk registers.
- Actions register.
Contract Services Manager – Who you are:
You will have a background in managing IT / Network contracts and enjoy working in a customer-facing role. You will collaborate closely with technical teams, bid management and service delivery functions.
We welcome applications from experienced Service Delivery Managers looking to step into a Contract Services Manager role, take ownership of a P&L and further develop financial skills including forecasting and financial reporting. This role offers a great opportunity to strengthen customer relationships while identifying additional solutions and services Telent can provide.
Contract Services Manager – Key requirements:
- Excellent verbal and written communication skills.
- Strong customer-facing skills, with the ability to present data and information clearly.
- QEHS and contract document writing capability.
- ITIL Foundation.
- IOSH – Desirable.
- SC Security Clearance – UK resident and eligible to obtain.
- Prince2 (desirable, not essential).
- Full UK driving licence and willingness to travel as required.
Experience required:
- Experience managing service contracts or programmes up to £500,000.
- Tendering and bid support experience.
- Managing Profit & Loss, forecasting and financial reporting.
- Confident user of business tools such as Oracle, Remedy ITSM and MS Office.
What we offer:
A career at Telent spans sectors, roles, technologies and customers, offering opportunities to develop new skills and make a real impact. We are growing and rely on our committed teams to deliver.
We foster an inclusive culture that respects and values difference, celebrates diverse ideas and enables everyone to thrive at work.
Additional benefits include:
- Car allowance.
- 26 days holiday plus public holidays, with buy/sell options.
- Company-matched pension scheme (4%–6%).
- Family-friendly policies.
- Occupational health support and wellbeing portal.
- Discounts on cinema, restaurants and shopping through the Telent Reward scheme.
We are passionate about creating a diverse and inclusive environment where everyone feels they belong and can reach their full potential.
Telent core values:
- Be Collaborative.
- Be Inclusive.
- Be Customer Focused.
- Take Responsibility.
Contract Services Manager employer: Telent
Contact Detail:
Telent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Services Manager
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to IT and network services. The more people you connect with, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or LinkedIn message. A little nudge can show your enthusiasm and keep you top of mind for hiring managers.
✨Tip Number 3
Prepare for interviews by researching the company and its projects. Tailor your answers to reflect how your experience aligns with their needs, especially in managing contracts and customer relationships.
✨Tip Number 4
Apply through our website for the best chance at landing that Contract Services Manager role. We love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Contract Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Services Manager role. Highlight your experience in IT and network service delivery management, and show how your skills align with what we’re looking for at Telent.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage contracts effectively. Use numbers and examples to illustrate how you’ve delivered on time and within budget.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure your communication skills shine through, as they’re crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Telent
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts you'll be managing. Familiarise yourself with key terms and concepts related to IT and network service delivery. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Financial Acumen
Since the role involves managing P&L and financial reporting, be prepared to discuss your experience with budgets and forecasts. Bring examples of how you've successfully managed contract finances in the past, and be ready to explain how you identify revenue opportunities.
✨Demonstrate Strong Communication Skills
As a Contract Services Manager, you'll need to engage with various stakeholders. Practice articulating complex information clearly and concisely. Consider preparing a brief presentation on a past project that highlights your communication skills and ability to manage customer relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific scenarios where you've had to resolve issues or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
