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For Companies At a Glance
- Tasks: Manage incidents and provide top-notch customer support in a fast-paced environment.
- Company: Leading technology services firm in Greater London with a focus on innovation.
- Benefits: Competitive pay, flexible shifts, and opportunities for career advancement.
- Why this job: Play a crucial role in keeping critical networks connected and protected.
- Qualifications: Experience in service support and strong communication skills required.
- Other info: Join a dynamic team and thrive in a 24/7 operations setting.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services firm in Greater London is seeking a Senior Service Centre Operator. In this role, you will ensure effective operations, manage incoming incidents, and provide customer support while working in 12-hour shifts from our Feltham depot.
Ideal candidates will possess prior experience in service support, demonstrate excellent communication skills, and be adept at managing incidents within service level agreements.
Join us to help keep critical networks connected and protected.
Senior Service Centre Operator: Incident Lead & 24/7 Operations employer: Telent Technology Services
Contact Detail:
Telent Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Centre Operator: Incident Lead & 24/7 Operations
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. We should be ready to discuss real-life scenarios where we’ve successfully handled incidents, as this will show our expertise in service support.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows our enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace Senior Service Centre Operator: Incident Lead & 24/7 Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service support and incident management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Centre Operator role. Share specific examples of how you've managed incidents and provided excellent customer support.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can articulate their thoughts well, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Telent Technology Services
✨Know Your Stuff
Make sure you brush up on your service support experience. Be ready to discuss specific incidents you've managed and how you ensured they were resolved within service level agreements. This will show that you understand the role and can handle the responsibilities.
✨Communication is Key
Since excellent communication skills are a must, practice articulating your thoughts clearly. Think about examples where your communication made a difference in resolving an incident or supporting a customer. This will help demonstrate your ability to convey information effectively.
✨Shift Work Preparedness
As this role involves 12-hour shifts, be prepared to discuss your experience with shift work. Share how you manage your time and maintain productivity during long hours. This shows that you're not just capable but also adaptable to the demands of the job.
✨Show Enthusiasm for Technology
This is a technology services firm, so express your passion for tech! Talk about any relevant tools or systems you’ve worked with and how you stay updated on industry trends. This enthusiasm can set you apart from other candidates.
