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- Tasks: Manage incidents and support engineers to keep critical networks running smoothly.
- Company: Join Telent, a leader in connecting and protecting the nation’s networks.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for growth.
- Why this job: Be part of a vital team that makes a real difference 24/7.
- Qualifications: Experience in service operations and strong communication skills.
- Other info: Work in a dynamic environment with a focus on teamwork and excellence.
The predicted salary is between 36000 - 60000 £ per year.
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nation’s critical networks connected and protected 24/7.
Reporting to the Maintenance Team Leader, the successful Senior Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers.
This role will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights.
What you’ll do:
- Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution.
- Liaise with 3rd party contractors, utilities companies and Local Authorities to progress planned works.
- Have direct liaison with our customer on the phone, email and via bespoke systems for the role.
- Use ServiceNow to plan works and check validity of information.
- Provide support and training to Service Desk Operatives whilst on shift and be a role model to staff.
- Meet Service Desk (KPI) Key Performance Indicators.
Senior Service Centre Operator employer: Telent Technology Services
Contact Detail:
Telent Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Centre Operator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Telent on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to incident management and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Telent, let them know why you’re excited about keeping critical networks connected. Passion goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Telent.
We think you need these skills to ace Senior Service Centre Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Centre Operator role. Highlight relevant experience, especially in incident management and customer service, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Telent and how your skills align with the job description. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves liaising with customers and contractors, make sure your application reflects your strong communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Telent Technology Services
✨Know Your Stuff
Make sure you understand the role of a Senior Service Centre Operator inside out. Familiarise yourself with incident management processes, SLAs, and how to use tools like ServiceNow. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since you'll be liaising with customers and contractors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to maintain professionalism and clarity under stress.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential incidents you might encounter in this role and how you would handle them. Practising these scenarios can help you articulate your problem-solving skills and your approach to customer service.
✨Emphasise Teamwork and Leadership
As a Senior Service Centre Operator, you'll be a role model for others. Share experiences where you've supported or trained colleagues, highlighting your leadership qualities. This will show that you’re not just focused on your own performance but also on uplifting the team around you.
