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- Tasks: Configure and support critical datacentre equipment while ensuring system performance.
- Company: Join Telent, a leader in digital infrastructure innovation.
- Benefits: Competitive pay, flexible shifts, and opportunities for career growth.
- Why this job: Make a real impact by keeping the nation's infrastructure connected 24/7.
- Qualifications: Technical skills in networking and a passion for problem-solving.
- Other info: Dynamic team environment with a focus on continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
Technical Support Engineer - Warwick on site - 4 on 4 off covering 7 days a week - rotational shift - days and nights.
Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.
What you'll do:
- Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
- Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
- Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
- Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
- Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
- Ensure all Service Level Agreement targets are exceeded.
- Support the transition of the TPCMS service to other parties by aiding the development process.
Technical Support Engineer - Day and Night rotational shift in Royal Leamington Spa employer: Telent Technology Services
Contact Detail:
Telent Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Day and Night rotational shift in Royal Leamington Spa
✨Tip Number 1
Get to know the company inside out! Research Telent's projects and values so you can show off your knowledge during interviews. This will help us see how you fit into our team and culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your skills related to Cisco and Juniper equipment, as well as troubleshooting techniques. We want to see that you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Telent.
We think you need these skills to ace Technical Support Engineer - Day and Night rotational shift in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience with datacentre equipment and any specific technologies mentioned in the job description, like Cisco and Juniper.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us innovate and develop networks for millions. Keep it concise but impactful!
Showcase Problem-Solving Skills: In your application, don’t forget to mention examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and proactively engage with challenges.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Telent Technology Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco and Juniper equipment, as well as any relevant server technologies. Be ready to discuss your experience with configuration and troubleshooting, as this will show that you're prepared for the hands-on aspects of the role.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific situations where you had to diagnose a problem and implement a solution, especially in high-pressure environments. This will highlight your ability to think on your feet.
✨Show Your Team Spirit
Since the role involves working closely with a team, be ready to talk about your experiences collaborating with others. Share instances where you contributed to a continuous improvement programme or worked with different teams to achieve a common goal.
✨Be Ready for Shift Work Questions
Given the rotational shift nature of the job, be prepared to discuss your flexibility and willingness to work both day and night shifts. It’s important to convey that you understand the demands of the role and are committed to meeting them.