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- Tasks: Manage IT incidents and provide technical support to users.
- Company: Join Telent, a leader in connecting and protecting critical infrastructure.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a high-performing team making a real impact in IT.
- Qualifications: Passion for IT and experience with software/hardware installation preferred.
- Other info: Office-based role in Bootle, Liverpool, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
IT Service Desk Analyst Location: Liverpool office based (Bootle) Job type: Full time, permanent Shift / hours: 37.5 hours per week, Monday-Friday Ref: 1157 Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an office-based role, and will see you work Monday-Friday between the hours of 08:00am-5:00pm. We are looking for someone that has a passion for IT, an intrigue of installing applications / software / IT related hardware, and get involved in crucial business operational tasks relating / hardware / applications or software etc. When you join our IT Team at Telent, you\’ll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation\’s critical infrastructure connected and protected. IT Service Desk Analyst – What you\’ll do: You will be responsible for full end to end incident management of incoming IT related issues, providing technical and non-technical assistance to diagnose, resolve and escalate IT related incidents and requests to relevant contacts / team members The IT Service Desk Analyst will also be dealing…
IT Service Desk Analyst employer: Telent Technology Services
Contact Detail:
Telent Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common IT service desk tools and software. Being knowledgeable about ticketing systems and remote support tools can give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've resolved IT issues in the past, as this will demonstrate your hands-on experience.
✨Tip Number 3
Show your passion for IT by staying updated on the latest trends and technologies. Mention any relevant certifications or courses you've completed that relate to IT service management.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with others in the industry can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Service Desk Analyst position. Understand the key responsibilities and required skills, such as incident management and technical support.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, incident management, and any specific software or hardware knowledge that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving skills. Mention specific examples of how you've successfully resolved IT issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Telent Technology Services
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share specific examples of how you've engaged with IT, whether through personal projects, previous jobs, or relevant coursework.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical thinking.
✨Familiarize Yourself with Incident Management
Understand the principles of incident management and be ready to discuss your experience with ticketing systems or any relevant tools. This will show that you are prepared for the responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the types of incidents you might handle, and the technologies used. This demonstrates your interest in the role and helps you assess if it's the right fit for you.
