Business Support - SCIDA in Waddington

Overview

SCIDA Business Support – Telecoms / Defence

Location: RAF High Wycombe or RAF Coningsby/RAF Waddington + Occasional work from home flexibility

Industry: Telecoms, MOD, Defence, Critical National Infrastructure

Package: Competitive starting salary; matched pension; flexible benefits

Join Telent and play a key role in supporting the UK’s critical national infrastructure. Our Business Support employees are central to driving improvement, shaping transformation, and ensuring operational excellence across our organisation. Telent is now looking for a SCIDA Business Support Administrator to join the team. This role offers flexible working from home, with travel to either one of our sites whenever required for meetings or collaborative work - RAF High Wycombe, or RAF Coningsby/RAF Waddington.

At Telent, you’ll have the opportunity to be part of something bigger. Keeping the nation connected and protected 24/7 is work we’re passionate about. We move fast, inspire colleagues, and continuously improve how the organisation operates. Join us and help keep the UK’s critical networks running safely and effectively.

Responsibilities

• Act as the first point of contact for enquiries and queries
• Own administration, communication, and system support for the team or function
• Support timely and accurate data gathering and maintenance across internal systems
• Maintain data accurately to ensure it is fit for operational and reporting use
• Draft written and contractual documentation in a clear, consistent, and timely manner
• Use internal systems such as Excel and SharePoint to manage trackers, documents, and data
• Action administrative requests efficiently, escalating where appropriate
• Chase missing documentation or data to support processing and delivery
• Support and coordinate audits within the team, function, or wider business
• Process data and administrative system approvals as required
• Coordinate and support communications, including weekly and monthly updates
• Respond to emails and telephone calls promptly and professionally
• Collaborate with finance, commercial, procurement, HR, and other teams to deliver effective support
• Assist with project rollouts and associated documentation
• Upload documents and maintain effective document control
• Attend meetings and calls as required
• Manage workload to meet deadlines and quality standards, understanding wider business impact
• Arrange travel and meetings for the team
• Provide administrative and coordination support to line managers for people and performance processes
• Support building access and liaise with facilities, estates, and HR where required
• Support internal operations and customer meetings
• Maintain improvement and action plans
• Support additional ad-hoc projects as required

Who you are

You are a highly organised and proactive administrator who thrives in a fast-paced, operationally critical environment. Comfortable supporting managers and wider teams, you bring a structured, detail-focused approach while remaining flexible to changing priorities. You are confident working independently in a remote setting and effective when collaborating across multiple business functions. With experience in administrative coordination, data handling, and document control, you take pride in delivering accurate, timely support that enables teams to perform at their best - particularly within regulated, security-conscious, or infrastructure-focused environments.

Key attributes

• A proactive self-starter able to manage workload independently across remote and on-site environments
• Highly organised with a structured approach to administration, documentation, and data management
• Comfortable working in regulated or sensitive environments, with awareness of audit and compliance requirements
• Strong attention to detail, ensuring accuracy and consistency across systems and communications
• Professional, approachable, and dependable as a central point of contact
• Adaptable and resilient, responding positively to changing business needs
• Collaborative, building trusted relationships across teams and stakeholders

Key requirements

• Ability to effectively multi-task and manage competing priorities
• Strong organisational and time-management skills
• Computer literate, with proficiency in Microsoft Office tools including Word, Excel, and related systems
• Demonstrable experience delivering administrative services
• Excellent oral and written communication skills
• Experience preparing data reports, presentations, and written documentation
• Proven delivery within time-sensitive environments
• Strong attention to detail and commitment to data accuracy
• A service-driven mindset with a focus on quality and continuous improvement
• Willingness to take ownership and support collaborative working
• Positive attitude toward change and transformation initiatives
• Strong customer service focus, adding value to business solutions
• Experience managing multiple workstreams simultaneously
• Ability to build and maintain effective working relationships

This role requires the successful candidate to be eligible to obtain and maintain UK Security Clearance (SC/DV).

Telent – What we offer

A career at Telent can span sectors, roles, technologies, and customers - giving you the opportunity to develop, learn new skills, and make a real impact. We are growing and rely on our committed people to deliver. We nurture talent through our ongoing commitment to an inclusive culture that respects and values difference, celebrating diverse ideas and perspectives. We want everyone to feel able to be themselves and thrive at work.

26 days annual leave plus 8 public bank holidays, with the option to buy or sell days

Company matched pension scheme

Access to the Telent Flexible Benefits portal

A range of family-friendly policies

Occupational health support and wellbeing portal

Discounts on cinema, restaurants, and shopping through the Telent Reward scheme

We are passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong and are empowered to reach their full potential. People are at the heart of our business, and our teams reflect the communities we support.

Telent Core Values: Be Collaborative | Be Inclusive | Be Customer Focused | Take Responsibility