At a Glance
- Tasks: Lead and support teams in delivering essential infrastructure services while ensuring high performance.
- Company: Join Telent, a company committed to inclusivity and innovation in critical infrastructure.
- Benefits: Enjoy 25 shifts holiday, vehicle allowance, pension scheme, and discounts on shopping and entertainment.
- Other info: Flexible shift patterns with excellent career growth opportunities.
- Why this job: Make a real difference in the community while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in critical infrastructure and strong leadership skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Reporting to the Operational Delivery Manager, the successful Duty Manager is required to ensure the quality and progression of all incidents, particularly focused on outages and high priority incidents, keeping KPI performance high and cost penalties low. This role is to work shifts, 4 on 4 off days then 4 on 4 off nights based from our office in Canning Town, E16 4TL.
What you’ll do:
- Provide support to internal and external staff within agreed service levels.
- Lead, motivate and support engineers, driving performance, accountability and high standards of service delivery.
- Participation, through effective team working, in meeting business performance targets, thereby contributing to the achievement of the overall business objectives and critical success factors.
- Ensure all audits of resolved incidents are carried out.
- Ensure that the incident record is kept up to date throughout the incident lifecycle.
- Responsible for all incidents within the incident management solution.
- Identify capability issues with any Shift Engineer and escalate as appropriate.
Who you are:
As the Duty Manager ideally, you will have experience within rail, transport, communications, CCTV, public address systems, passenger information systems or other critical infrastructure environments. Above all, you are a strong leader who can motivate teams, drive performance and maintain high standards of safety, service delivery and customer satisfaction.
Key Requirements:
- ITIL Foundation V4
- Proven experience managing and developing engineering or maintenance teams within a customer‑focused operational environment.
- Experience of delivering against KPIs/SLAs.
- Experience within rail, transport, communications, CCTV, public address systems, passenger information systems or similar critical infrastructure environments is desirable.
- To work day and night shifts – 4 days on 4 days off, 4 nights on 4 nights off.
- Full UK Driving Licence
What we offer:
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
The additional benefits with this role:
- 25 shifts holiday and the option to buy or sell days annually
- Vehicle or Car Allowance
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing portal
- Discounts on cinema, restaurants and shopping with Telent reward scheme
Join us and help deliver critical infrastructure projects that make a real difference.
Duty Manager in Stansted Mountfitchet employer: Telent Technology Services Ltd
At Telent, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Duty Manager in Canning Town, you will benefit from a range of perks including generous holiday allowances, a company pension scheme, and access to wellness resources, all while playing a vital role in delivering essential infrastructure services in a dynamic and rewarding environment.
Contact Details:
Telent Technology Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Stansted Mountfitchet
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Telent Technology Services Ltd and learning about the latest trends in the industry.
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Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Telent Technology Services Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
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We think you need these skills to ace Duty Manager in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Telent Technology Services Ltd:This is your chance to really connect with the team at Telent Technology Services Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Telent Technology Services Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Telent Technology Services Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Telent Technology Services Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Telent Technology Services Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
