At a Glance
- Tasks: Support customers and manage incidents in a dynamic 24/7 service environment.
- Company: Join Telent, a leader in keeping critical networks connected.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts on shopping and dining.
- Other info: Flexible 12-hour shifts with opportunities for career growth.
- Why this job: Make a real impact while developing your skills in customer service.
- Qualifications: Strong customer service skills and a proactive problem-solving attitude.
The predicted salary is between 30000 - 40000 € per year.
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving and connect people, we do important work, learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nation's critical networks connected and protected 24/7.
Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. The role is a 6‑month fixed term contract based from our Feltham depot (TW14 0AF) and will work 12 hour shifts, 4 on/4 off days and nights.
What you’ll do:
- Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution.
- Provide first‑level support and ownership for all incidents and requests.
- Initial incident triage of all requests.
- Ensure timely call resolution to achieve SLA targets.
- Meet Service Desk KPI Key Performance Indicators.
- Pro‑actively contact suppliers, including escalations when necessary.
- Maintain direct liaison with our customer via phone, email and bespoke systems for the role.
Who you are:
If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment, this might be the next step in your career as training will be given.
Key Requirements:
- Ensure that excellent customer service is maintained and delivered to the highest standard.
- Adopt a practical and proactive approach to the 24/7 Service Desk Operation.
- Deliver customer service at the highest standard.
- Strong Customer Service Skills.
- A positive approach to problem solving.
- The role will operate on a shift rotation of 4 on, 4 off, working 12‑hour shifts Days and Nights.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients, giving you the opportunity to develop, learn new skills and make an impact. We are growing and rely on our committed team to deliver.
Additional benefits with this role:
- 25 shifts holiday per year and the option to buy or sell days annually pro rata.
- Company pension scheme.
- A range of family‑friendly policies.
- Occupational health support and wellbeing portal.
- Discounts on cinema, restaurants and shopping with Telent Reward scheme.
Service Centre Advisor 6mth FTC in Somerset employer: Telent Technology Services Ltd
At Telent, we pride ourselves on fostering a collaborative and supportive work environment where every employee can thrive. As a Service Centre Advisor based in Feltham, you'll enjoy a flexible shift pattern that promotes work-life balance, alongside comprehensive benefits such as a generous holiday allowance, a company pension scheme, and access to wellness resources. Join us to not only advance your career but also contribute to the vital work of keeping the nation's critical networks connected and protected.
Contact Detail:
Telent Technology Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Advisor 6mth FTC in Somerset
✨Tip Number 1
Get to know the company culture! Before your interview, check out Telent's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about maintaining high levels of incident ownership, think of examples from your past experiences where you’ve resolved issues or provided excellent service. We want you to shine!
✨Tip Number 3
Be ready for shift work discussions! Since this role involves 12-hour shifts, be prepared to talk about your flexibility and how you manage work-life balance. It’s a big part of the job, so show them you’re on board!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Telent site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Service Centre Advisor 6mth FTC in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Centre Advisor role. Highlight any previous customer service experience, especially in a 24/7 environment, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to keeping our networks connected. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in past roles. We love seeing a proactive approach to problem-solving, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application lands in the right hands!
How to prepare for a job interview at Telent Technology Services Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Centre Advisor role. Familiarise yourself with the key responsibilities like incident ownership and customer service standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved issues or went above and beyond for a customer. This will highlight your suitability for the role and your proactive approach.
✨Prepare for Shift Work Questions
Given the 12-hour shifts and 4 on/4 off schedule, be ready to discuss your flexibility and how you manage work-life balance. Employers want to know that you can handle the demands of shift work, so share any relevant experiences or strategies you have for staying alert and productive during long hours.
✨Practice Problem-Solving Scenarios
Anticipate questions related to problem-solving, as this is crucial for the role. Prepare to discuss specific incidents where you successfully triaged requests or escalated issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey your thought process.
