At a Glance
- Tasks: Provide top-notch customer support and resolve incidents in a fast-paced environment.
- Company: Join Telent Technology Services Ltd, a leader in tech solutions.
- Benefits: Enjoy 25 shifts holiday, a pension scheme, and more perks.
- Other info: Fixed-term contract with a flexible 4 on/4 off shift pattern.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong customer service skills and experience in a service desk role.
The predicted salary is between 24000 - 30000 £ per year.
Telent Technology Services Ltd is looking for a Service Centre Operator based in Frome, UK. The role is a 6-month fixed term contract requiring 12-hour shifts on a 4 on/4 off rotation.
Responsibilities include:
- Maintaining high levels of incident ownership
- Providing first-level support
- Ensuring timely resolution of incidents
The ideal candidate will have strong customer service skills and experience in a service desk environment.
Benefits include:
- 25 shifts holiday per year
- Company pension scheme
- And more.
24/7 Service Desk Operator - Incident Resolution & Customer Support in Somerset employer: Telent Technology Services Ltd
Telent Technology Services Ltd is an excellent employer, offering a dynamic work environment in Frome where employees can thrive in their roles as Service Centre Operators. With a strong focus on employee growth and development, the company provides comprehensive benefits including 25 shifts of holiday per year and a robust pension scheme, fostering a supportive culture that values teamwork and customer service excellence.
Contact Details:
Telent Technology Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Service Desk Operator - Incident Resolution & Customer Support in Somerset
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Telent Technology Services Ltd on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Desk Operator.
✨Tip Number 2
Prepare for the interview by practising common questions related to incident resolution and customer support. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples of how you've handled tough situations in the past. This will help us stand out as the ideal candidate for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace 24/7 Service Desk Operator - Incident Resolution & Customer Support in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience in a service desk environment. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Operator role and how you can contribute to our team at Telent Technology Services.
Showcase Your Incident Resolution Skills:In your application, give examples of how you've successfully resolved incidents in the past. We love seeing real-life scenarios that demonstrate your problem-solving abilities!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Telent Technology Services Ltd
✨Know Your Stuff
Make sure you understand the basics of incident resolution and customer support. Brush up on common service desk tools and processes, as well as any specific technologies mentioned in the job description. This will show that you're not just interested in the role but also prepared for it.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to maintain high levels of incident ownership.
✨Be Ready for Shift Work Questions
Since this role involves 12-hour shifts on a 4 on/4 off rotation, be prepared to discuss your availability and how you manage work-life balance with such a schedule. Showing that you can handle the demands of shift work will give you an edge.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
