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- Tasks: Coordinate Fibre Build projects, ensuring Health & Safety compliance and timely job delivery.
- Company: Join Telent, a leading telecommunications company committed to innovation and inclusivity.
- Benefits: Enjoy flexible working, 26 days holiday, overtime opportunities, and discounts on shopping and dining.
- Why this job: Be part of a dynamic team that values growth, collaboration, and making a real impact.
- Qualifications: Strong admin skills, data analysis experience, and proficiency in MS Office are essential.
- Other info: This role offers hybrid working with travel to Warwick or Chorley once a week.
The predicted salary is between 30000 - 42000 £ per year.
3 days ago Be among the first 25 applicants
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Telent’s Infrastructure Services team, part of the Network Services division, is looking for a Service Support & Hot Job Coordinator to support Fibre Build project delivery, with a focus on Health & Safety.
This hybrid/agile role requires travel to either our Warwick or Chorley office at least one day per week, with home working flexibility. A full UK driving license is preferred.
This is a pivotal role requiring a strong background in administration and coordination. You will monitor and maintain SLA compliance for critical jobs, validate processes, and manage Health & Safety-related activities. You’ll support the PMO & Service Control team by ensuring third-party implementation consistently meets performance criteria. You\’ll also handle emergency and welfare job orders, ensuring timely responses, and work with multiple external stakeholders to ensure critical deliveries are completed on schedule.
What you’ll do:
– Coordinate utility prints, hazard checks, and obtain permissions for Telent and subcontractor site activities
– Liaise with internal teams, subcontractors, and third-party asset owners to secure safe work permissions
– Support and maintain performance frameworks that align with business goals and drive improvements
– Manage third-party partners to deliver training, processes, and validation tools
– Ensure accurate, high-quality data through handling both qualitative and quantitative inputs
– Oversee work order creation in collaboration with subcontractors and Supplier Managers
– Continuously improve processes and systems, documenting and communicating changes
– Ensure compliance with local authority and statutory Streetworks legislation
– Meet or exceed all client and internal KPIs
– Maintain data accuracy and process compliance across teams and depots
– Adhere to Health & Safety policies and procedures
– Provide demand plans to align requirements with available capacity for efficient delivery
– Apply analysis techniques to address high-priority issues
– Work independently while knowing when to escalate or seek guidance
– Contribute actively to the team’s performance
– Perform other duties as required
Who you are:
You are a proactive, self-motivated professional with strong data analysis and communication skills. You work independently and collaboratively, adapt well to change, and focus on continuous improvement. You\’re process-driven, customer-focused, and comfortable at managing multiple priorities. A great opportunity for an experienced Administrator looking to step up, or a Coordinator who is ready to grow.
Key requirements:
– Analyse and present data clearly to support better decision-making
– Identify and help implement process improvements
– Confidently apply technical knowledge relevant to the role
– Ensure adherence to process standards and quality checks
– Gather, clean, and maintain accurate and reliable data
– Understand working within constraints and follow privacy/security protocols
– Preferably hold City & Guilds or NRSWA Coordination of Streetworks certification – Advantageous to have but NOT essential
– Knowledge of safe digging, pipelines, and welfare considerations is advantageous to have
– Organise and prioritise workloads effectively to meet deadlines
– Communicate clearly and provide excellent customer service
– Proficient with MS Office, MS Teams, and relevant technical tools
– Self-driven, flexible, and aligned with Telent’s values and culture
– Willing to go the extra mile and embrace training opportunities
What we offer:
A career at Telent spans sectors, technologies, and customers—giving you room to grow, learn, and make an impact. We\’re committed to creating an inclusive culture that values differences and supports everyone to thrive.
Additional benefits include:
– Overtime opportunities
– 26 days holiday (plus public holidays) with buy/sell options
– Company pension scheme
– Access to a flexible benefits portal
– Ongoing training and development
– Family-friendly policies
– Occupational health and wellbeing support
– Discounts on cinema, dining, and shopping via the Telent Reward Scheme
At Telent, diversity and inclusion are at the heart of what we do. We want everyone to feel they belong, can be themselves, and are empowered to achieve their full potential.
Our Telent Core Values:
Be Inclusive, Be Collaborative, Take Responsibility, Be Customer Focused
#TJ-Hybrid
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Service Support & Hot Job Coordinator employer: Telent Technology Services Ltd
Contact Detail:
Telent Technology Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support & Hot Job Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Service Support & Hot Job Coordinator role. Understanding the specific tasks, such as coordinating utility prints and managing Health & Safety activities, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees at Telent to gain insights into the company culture and expectations for this role. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 3
Highlight any relevant experience in administration and coordination, especially in environments that require compliance with Health & Safety regulations. Be prepared to discuss specific examples of how you've successfully managed similar responsibilities.
✨Tip Number 4
Stay updated on industry standards and best practices related to fibre build projects and streetworks legislation. Showing that you are knowledgeable about these areas can set you apart from other candidates.
We think you need these skills to ace Service Support & Hot Job Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and coordination. Emphasise any previous roles where you managed data, ensured compliance, or liaised with multiple stakeholders.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Telent's requirements. Mention specific experiences that demonstrate your ability to manage Health & Safety-related activities and coordinate effectively.
Highlight Relevant Skills: Clearly outline your data analysis and communication skills in your application. Provide examples of how you've used these skills to improve processes or support decision-making in past roles.
Showcase Your Adaptability: Since the role requires flexibility and the ability to work independently, include examples of how you've successfully adapted to changes in previous positions. This will demonstrate your readiness for a hybrid/agile work environment.
How to prepare for a job interview at Telent Technology Services Ltd
✨Show Your Coordination Skills
Highlight your experience in administration and coordination during the interview. Be prepared to discuss specific examples where you successfully managed multiple tasks or projects, especially in a fast-paced environment.
✨Demonstrate Health & Safety Knowledge
Since this role focuses on Health & Safety, make sure to familiarise yourself with relevant regulations and best practices. Be ready to explain how you would ensure compliance and safety in your previous roles.
✨Prepare for Data Analysis Questions
Given the emphasis on data analysis in the job description, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions or improve processes in past positions.
✨Emphasise Communication Skills
Effective communication is key in this role, especially when liaising with various stakeholders. Prepare examples that showcase your ability to communicate clearly and provide excellent customer service.
